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Network Analyst

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Date: Oct 6, 2022

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.



Primary objective of the job: 


The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience. This role is responsible for the management of network capacity and quality across Digicel markets.



Main Duties and Responsibilities:




  • Play a strategic role as the day-to-day contact for insights and analytics to markets and Group Technical
  • Provide on-going analytical support through the utilization of data management, modelling and technology




  • Analysis of network data to provide relevant stakeholders with information that supports the objectives of the markets and Group Technical relating to KPIs
  • Identify, analyse and interpret trends and patterns in complex data sets, drawing insights that will aid markets and Group Technical in developing a suitable course of action
  • Audit system data in order to guarantee compliance, accuracy, and duplication management.
  • Design targeted reports and dashboards that will provide insight and enable sound business decision-making
  • Develop presentations and present clear/understandable analytics insights to relevant stakeholders




  • Work with markets and other teams in Group Technical to clean, filter data, review reports, dashboards, and KPIs for purpose of enabling the correction of network related issues in the markets
  • Work collaboratively with the Network Management team and vendors to  ensure that there is a thorough understanding of the business’s network data needs and priorities, as well as the ongoing strategic initiatives where data collection, analysis, and migration is required.
  • Work collaboratively with relevant stakeholders in an attempt to identify automating process opportunities and functions that will streamline current and future data management and reporting of network KPIs
  • Work collaboratively with relevant stakeholders with data-driven insights and solutions as well as enabling informed strategy formulation, subsequently leading to the achievement of objectives


Knowledge and Opportunity


  • Maintain a clear understanding of analytics, reporting, and mobile technology (GSM+WCDMA+LTE) and apply this knowledge to develop and recommend solutions that will further enhance the business’s competitive edge and place the business at an advantage over competition in terms of networks.


Academic Qualifications and Experience Required:


  • BSc. in Electrical/Telecommunications/Instrumentation Engineering, Computer Science or Information Systems/Technology
  • At least 3 years of RAN telecom experience (GSM+WCDMA+LTE) with no less than 1 year of network performance analysis
  • Proven and successful understanding of how to interpret a network’s needs and how to draw these needs from analysis or raw information and data
  • Proficient in SQL
  • Proven skills and experience working with at least one major database platform
  • Experience working with data mining techniques and database structures would be an asset


Functional Skills:

Communication Skills


  • Ability to communicate effectively in both written and verbal forms
  • Knowledge of Spanish and/or French would be an asset


Computer Skills/Ms Office/Software


  • Proficiency in the use of Ms Word, Ms Excel, PowerPoint, and Outlook
  • Proficiency in the use of Tableau, Power BI or other 3rd party data visualization tools


Analytical Skills


  • Strong analytical skills with the ability to manipulate and analyze raw information/data, come up with conclusions, and develop actionable solutions through use of statistical modelling
  • Knowledge and skill in statistical measures such as sample sizing, correlations and so forth
  • Familiarity with measurement analytics and quantitative analysis measures such as ROI and churn
  • Understanding of digital data sources and metrics, for example, web, search, social, display, and so forth


Interpersonal Skills


Must :


  • Be comfortable working in a group setting
  • Be creative and strategic thinker
  • Have excellent and innovative problem solving skills
  • Be self-motivated and proactive
  • Have an insatiable thirst for knowledge
  • Have passion for data collection and organization
  • Have high attention to detail
  • Be able to work on multiple simultaneous tasks, prioritize and meet deadlines
  • Have ability to maintain composure in uncertain and stressful times






This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Network, Telecom, Telecommunications, Data Management, Quantitative Analyst, Technology, Data