Human Resources Executive

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

DIGICEL ST. KITTS and NEVIS – HR Executive

Job Overview

Coordinate all aspects of the day-to-day Human Resources operations functions needed (e.g. correspondence generation, record keeping, file maintenance, HRIS entry, to ensure that the people element of the company is aligned with the strategic and operational goals of the business.

Main Duties and Responsibilities:

• Work within the Regional HR team to ensure delivery of a professional and efficient HR service, supporting others within the team when necessary
• Assist with the recruitment and selection of staff including conducting interviews and administering medical tests and drafting of contracts.
• Create and administer effective onboarding experience for all new employees
• Administer payroll and benefits within the organization. Ensure that payrolls are processed on time with accurate information. Ensure that all administrative tasks relating to medical and pension schemes are completed including enrollments, changes and terminations, payments, renewal of contracts and record keeping.
• Arrange for distribution of plan summary materials and required notices, assist with communicating changes to employees and arrange for onsite representation by providers.
• Process monthly billings from insurance/pension providers. Review billings for accuracy, codes and advances for payment. Resolve discrepancies with carriers, payroll and the company. Complete reports for management as requested.
• Assist with the tracking and compilation of monthly and ad hoc HR reports
• Process vacation accruals, tracking of all absences ensuring company policy is being followed and appropriate correspondence is sent to employees as appropriate.
• Assist with the processing and dissemination of HR correspondence regarding contractual changes, employee letters, and immigration documentation, among others.
• Conduct monthly/quarterly audits where applicable on all employee files to ensure the relevant documentation is in place, particularly as it relates to the new hire and termination checklists.
• Prepares and disseminates HR correspondences on behalf of the Regional HRM, these correspondences include but are not limited to employment contract, disciplinary/grievance management documentation, group health and pension forms and correspondences, in-market engagement communiques.
• Processes all payroll amendments to staff emoluments – new hires, resignations, terminations, promotions, acting, appointments (upgrades) banking information or change in any monetary benefits and ensures that all HRIS databases are updated accordingly
• Has overall responsibility for managing the Health & Group Life Insurance Schemes for employees within market; Advising pension provider of changes in staff complement (new hires, terminations), salary changes, changes to beneficiary; Ensuring that forms are sent off to relevant providers on a timely basis and following up to ensure receipt; Ensuring that health cards and claim cheques are distributed to all employees on a timely basis.
• Strive to ensure employee understanding of benefits programs by regularly generating communication and counseling employees/dependents as situations arise. Resolve employee complaints related to health and welfare plans; refer to difficult or very complex complaints to managers as needed.
• Maintain strong employee relations through the addressing of concerns/issues raised by both management and staff.
• Facilitate a culture of recognition and celebration through the administration of the company’s reward and recognition system
• Ensure the appropriate filing, cataloging and tracking of all HR records, managing the HR documentation requirements and ensuring that all required documentation is received, filed and meets both audit and statutory requirements.
• Assist the wider HR team on special projects and other HR initiatives as required
• Full responsibility for the general use and updates of the HRIS system
• Manage the work permit and immigration application process for the required employee

Facilities & Health and Safety

• Manage the general day-to-day upkeep of the administrative office and stores. Ensure that facilities are kept to the best standards, including general cleaning, stationery and kitchen supplies management and distribution. All fire extinguishers are active, no safety hazards are posed.
• Ensure general security for all locations are within best standards – Monitoring of burglar and fire alarms and access-controlled system.
• Work with the Operations Manager and Crisis management team to be sensitive to all employees on hurricane/disaster plans.
• Conduct disaster training and drills when and where necessary 

Fleet Management:

• Ensure consistent service and general maintenance of company fleet –annual license and insurance renewal are done in a timely manner

Academic qualifications and experience required for the job:

• BSc in Management Studies, Human Resource Management or Social Sciences; and 2 – 3 years’ experience in a similar capacity, Or Diploma/associate degree in human resources or social sciences from a recognized institution; and 3 – 5 years’ experience in a similar capacity
• Working knowledge of Microsoft office suite
• Must have a thorough understanding of HR best practices
• Experience of managing, coaching and developing a team.
• Two (2) years’ experience in Human Resources
• Working knowledge of project management techniques.

Functional Skills:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Excellent customer orientation skills
• Ability to be flexible and respond to a variety of issues in a dynamic, fast-paced environment.
• Excellent organizational and administrative skills
• Ability to exercise considerable judgment and discretion in the consistent administration of policies and procedures to ensure a positive working environment is maintained.
• Display a high level of confidentiality.
• Strong Microsoft Office skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.