Retail and Distribution Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

DIGICEL ST. KITTS and Nevis – Retail and Distribution Manager 

Digicel is seeking a suitable candidate with experience who thrives in fast paced, dynamic and innovative environment to fill the role of Retail and Distribution Manager. Digicel is recognized for being the best in the telecommunications industry and this is your opportunity to be a key player in a top-class company.

Job Overview:

Strategically manage and optimize all retail, distribution, and vendor channels in St. Kitts & Nevis to maximize top-up sales and market share. Ensure operational efficiency across the retail footprint and maintain optimal inventory levels (handsets and recharge) to meet business demands.

Main Duties and Responsibilities:

  Team Leadership & Management

• Lead and manage the cross-functional team responsible for Retail, Distribution, Warehouse, Vendor Recharge Sales, and Device/SIM Distribution.
• Track retail team performance against sales targets, provide constructive feedback, and report performance insights directly to the Commercial Manager.
• Partner with other distribution channel executives and Retail Team Leads to define and implement efficient sales processes.

  Sales Performance & Reporting

• Analyze and evaluate daily performance reports (recharge, SIM, and device sales) to identify key trends and drive performance improvements.
• Monitor and address adverse impacts on daily sales metrics (e.g., handset sales, top-up rates, average revenue per vendor, stock-out percentage).
• Ensure daily reporting provides accurate metric attainment details and request the development of new reports to proactively capture emerging data trends.

  Inventory & Product Management

• Establish and maintain Standard Operating Procedures (SOPs) for the end-to-end inventory management process within the market.
• Develop and provide accurate forecasting for handset and stock volumes to support sales resource management and strategic planning.
• Continuously evaluate competitors' device offerings and retail channels to ensure optimal device portfolio alignment with customer demand, providing recommendations for new orders, re-orders, consolidations, and returns.
• Recommend and forecast initial quantities and allocations for key strategic items and product launches.
• Collaborate with Group and local markets on inventory planning, ordering, flow requirements, and contingency planning.

  Vendor & Channel Development

• Serve as the key relationship manager for top-up vendors, maintaining and developing strong partnerships through various communication channels (in-person, telephone, and email).
• Develop and execute comprehensive training programs for the Retail, Distribution & Vendor Channel team and vendor partners, covering onboarding and seasonal promotions.
• Maintain expert-level knowledge of all products and services across the retail, distribution, and vendor channels.

  Retail Operations & Infrastructure

• Oversee all retail operations for optimal shop floor functions.
• Coordinate with Group Retail/contractors for timely store design, upgrades, and necessary fixture maintenance.

Academic Qualifications and Experience

• Degree in Business or Marketing related fields or equivalent work experience (5 years)
• Strong verbal, presentation, communication and analytical skills
• Strong experience with Microsoft Office applications (Excel, Word, PowerPoint;)
• Ability to work with all levels of management

  Functional Skills:

I. Leadership and People Management

• Exceptional Leadership and Team Management skills.
• Proven ability to Coach and Develop team members and vendor partners.
• Strong People Management and Delegation abilities.
• Ability to Effectively Function Under Pressure and handle emergencies.

II. Communication and Interpersonal

• Superior written and verbal Communication and Negotiation Skills.
• Highly developed Interpersonal Skills, including Active Listening and reading comprehension.
• Demonstrated discretion and ability to maintain Confidentiality.

III. Operations and Business Acumen

• Excellent Organizational Skills with meticulous attention to detail.
• Strong Critical Thinking, Judgment, and Decision-Making capabilities.
• Proficiency in Material Resources Management (inventory).
• High comfort level and proven experience with Cash Handling.
• Computer Literacy (including proficiency with standard business software and reporting tools).

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.