Business Solutions Executive

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Business Solutions Executive

Primary objective of the job: 

Reporting to the GM of Business Solutions your primary duty will be to deliver Sales, work with and support the Business Solutions Sales Unit. To grow the business and meet the sales targets for Digicel Business in the ICT area across the Cayman Islands including Business Voice, Private Circuits, Internet, Cloud Services, IP PBX services and other services and products that are part of the Digicel Business portfolio.

Role includes Solution Sales and involves all aspects from cold canvas/cold calling, prospecting, presenting, following up from meetings designing solutions, developing products and signing up customer contracts as well as post-sales workshops.

Main Duties and Responsibilities:

• Achieve monthly assigned Sales targets
• Provide Account Plans for each account in order to provide consultation on products and services that would best serve customer needs.
• Develop the overall sales strategy for a given account and ensure that all sales activity is compliant with the sales strategy
• Manage the Recurring Revenue Account relationship
• Prospect for new customers
• Developing relationships between ICT departments and Digicel’s Business Solutions Sales Team
• Drive multi service ICT revenues on multiyear contracts for Business Voice, Private Circuits, Internet, WAN, Cloud Services and IP PBX services.
• Work with internal and external resources to develop solutions for corporate clients
• Interface directly with customers on technical issues where necessary
• Attend customer sites and present on Digicel capabilities and future plans
• Identify additional sales opportunities, such as ICT opportunities and Affinity offers.
• Provide feedback to Digicel management on activities of our competitors, their products and positions in assigned accounts.
• Proactively gain high-level buy-in and build relationships with key decision makers within assigned accounts through the use of account development plans and engagement strategies.

Academic Qualifications and Experience Required:

• First Degree in Business Management, Information Technology, or related fields
• At least five (5) years account management/sales experience
• Two years’ experience in selling cloud solutions/propositions or similar/related products
• Proven track record of outstanding sales success
• Experience in a Quota driven environment is essential.
• Skilled at building and maintaining a strong social network.
• Experience in selling Business Solutions (ICT Product & Services)
• Strong commercial acumen with hands on approach
• Experience with working in a high pressure, target driven environment
• Excellent expression in English (verbal and written)

Functional Skills:

• Excellent interpersonal and communication skills
• Must have experience with PowerPoint, Excel, MS Word and Outlook
• Must have working knowledge of a sales management tool (Salesforce.com preferred)
• A proven ability to achieve sales objective and targets
• High level of drive and stamina
• Ability to work on own in a dynamic and competitive environment
• Must demonstrate use of consultative selling and closure of complex sales either directly or through 3rd party partnerships
• Must exhibit professional presentation skills and persuasive communication skills.
• Must possess proven successful organizational and account management skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.