Direct Sales Agent

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title:

Direct Sales Agent

Primary objective of the job: 

Selling Digicel products and services to new residential customers and up-selling and cross-selling to existing residential customers

Main Duties and Responsibilities:

• Make visits to households in assigned region to promote and sell products and services
• Identify and execute strategic sales activities geared at increasing subscriber base within our multifaceted market segments
• Record and maintain accurate database of all payment transactions
• Accurately record prospect info and maintain database
• Accurately record/receipt customer orders and application forms
• Achieve aggressive sales targets while providing the highest level of customer satisfaction
• Ability to work closely with other departments to achieve customer satisfaction on issues
• Provide relevant responses to customers’ concerns, service requests, products enquires based on actual facts related to the company’s products and services
• Maintain customer details’ confidentiality in accordance with Data Protection Guideline

Academic Qualifications and Experience Required:

• High school diploma/certificate
• Minimum requirement of intermediate computer skills
• Solid knowledge of the Internet
• Previous sales experience, with demonstrated success is an asset
• Previous experience in a customer service environment is an asset

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Flexible and quick-thinking
• Must be customer oriented
• Ability to rapidly learn new tools and understand customers’ environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.