Field Force Engineer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Field Force Engineer

Primary objective of the job: 

• The Field Force Engineeris responsible for the operation and maintenance of all aspect of the Radio Base Station (RBS) for the following Technologies:
• 2G/3G
• LTE both FDD and TDD
• 5G
• The Field Force Engineeris responsible for field network development and maintenance in the field for the organization. The individual will work with the technical team and the associated vendors to install, configure, maintain, and rectify all LAN/WAN and other equipment issues including but not limited to cell sites, microwave links, RAN equipment, and power equipment (Generators, UPS & Inverters) to ensure efficient network functionality according to the Group SLAs.

Main Duties and Responsibilities:

• Maintenance of Base Station, power, and transmission equipment to ensure 100% cell availability.
• Monitoring of all environmental factors, buildings, and grounds to include earthing, environmental, connections and measurements at Digicel sites.
• Monitoring and maintenance of microwave links for multiple vendors.
• Escalation and follow through of all anomalies to relevant departments.
• Scheduling of preventative maintenance activities.
• Co-ordination of all site related work and projects.
• Co-ordination with other Engineers on outage solutions.
• On-call support for afterhours outages and planned works as required and related to Field activities.
• Conduct pre-installation site surveys to ensure all are in place for actual installations.
• Installation of hardware and software to support mobile network functionality.
• Provide timely and accurate reports as per business requirements.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Ensure that cell-site visits are conducted regularly on all islands.
• Test site and switch generators according to schedule to ensure functionality and availability of fuel.
• Assist in the monitoring and maintenance of switch site Headend UPS and Inverter nodes.
• Monitoring and Maintenance of site fiber links
• Diagnose errors or technical problems and determine proper solutions.
• Document processes associated with Field activities.
• Operate vehicles in a safe manner and use field automation systems.
• Follow all company's filed procedures and protocols.
• Cooperate with technical team and share information across the organization.

Academic Qualifications and Experience Required:

• Associate degree in Electrical Engineering or similar qualification (Minimum: Diploma in telecommunications/electronics or equivalent)
• Minimum of three years' experience in maintenance of telecommunications network.
• Basic knowledge of GSM/WCDMA/LTE/5G architecture.
• Detailed working knowledge of Microwave transmission systems.
• Detailed working knowledge of DC and AC power systems
• Detailed working knowledge of GSM/WCDMA/LTE/5G radio telephony operations.
• Detailed working knowledge of associated test equipment.
• Good interpersonal and communication skills.
• Excellent leadership skills/qualities.
• The ability to work unsupervised and handle multiple priority assignments simultaneously.
• Certification in tower climbing would be an asset.

• The individual must have practical experience with:
• Electrical installation
• Fiber optic operation, LAN/WAN Technology
• Network planning, Engineering, and development.
• Knowledge of OS such as Linux/'Unix and Windows is an asset.

Functional Skills:

• The ability to be flexible and adaptable in a dynamic fast paced environment.
• Excellent oral and written communications kills
• Excellent team building skills.
• Ability to multitask.
• Excellent negotiating skills
• Excellent interpersonal skills
• The individual will be required to liaise with the following internal/external contacts.
• Internal: Technical Department, Information Technology Department, Facilities Department.
• External: External contractors and partners, Network Access Providers
• Working Condition: (e.g., dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.
• Required to work normal hours of Monday to Friday 8am — 5pm
• Required to work late evenings, weekends and public holidays if required.
• Required to travel to remote locations.
• Required to travel overseas.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.