Senior ICT/IP Engineer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fiber networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title

Senior ICT/IP Engineer

Primary objective of the job: 

The chief function of the Senior ICT/IP Engineer is to support the IT/IP Infrastructure Manager in the maintenance of the Digicel Cayman ICT and IP network infrastructure and to support ICT-based projects; managing their deployment and ensuring that these projects are completed in a timely fashion, within budget and to user requirements.

 Main Duties and Responsibilities:

Management of the complete life cycle of Digicel Cayman’s ICT based-projects; ICT solutions architecture/design, delivery and installation, customer network troubleshooting and support.

• End to end path management of ICT customers local communications, and up to the Digicel edge for international communications
• Support the ICT infrastructure of Digicel Cayman’s existing and future corporate customer base
• Cisco/Avaya PBX installation, configuration and maintenance
• Wireless communications management; Ericsson, Ceragon and Radwin microwave systems support and maintenance.
• Research new technologies to assist Business Solutions team with ICT-based systems proposals

Assist with the overall management of Digicel Cayman’s ICT/IP and Transmission infrastructure

• Maintain and troubleshoot the ICT WAN connectivity for our corporate and ISP services
• Monitor and maintain core VoIP infrastructure (Dialogic Session Border Controllers, SIP Trunking/routing/manipulation and Broadsoft hosted PBX infrastructure)
• Assist in troubleshooting of Ericsson Mini Link and other transmission path issues

Academic Qualifications and Experience Required:

• Degree/Diploma in Electrical Engineering, Computing Studies or Computer Science, or equivalent
• Cisco CCNP Collaboration, CCNA Voice or equivalent
• Fortinet Networking certification and experience is desired.

• Project Management Certification is a plus.
• 5 years experience administering Cisco routers, switches and voice gateways
• 2 years Experience managing installation and maintenance of large and small telecommunication projects, including design and implementation of Cisco and Fortinet solutions
• Experience managing fixed wireless telecommunications installation and maintenance of voice and data networks.
• 3 years experience with administering and manipulating SBCs and configuration of Cisco Broadsoft hosted PBX solutions.
• Willingness to routinely work after normal business hours is a must

Functional Skills:

• Very good written and verbal communication skills
• Highly analytical and results oriented
• Comfortable with dealing with customers and all levels of management
• Attention to detail
• Flexible and embraces change

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.