Call Centre Agent (Temp)

Primary objective of the job:

Provide World Class Customer Service to each customer through various touchpoints with the use of Job Knowledge, Interpersonal and Soft Skills.

Main Duties and Responsibilities:

 1. Accurately, efficiently and effectively resolve customers queries on first contact.
 2. Escalate queries to relevant stakeholders, follow up and provide feedback to customers within Service Level Agreement (SLA)
 3. Accurately fill tickets and close them.
 4. Activate all types of services accurately, for example, corporate accounts, individual accounts, downgrades/ upgrades, roaming among others.
 5. Liaise with the Corporate Sales team and aid with building strong relationships with customers to ensure satisfaction and retention.
 6. Remain informed about company products and services to effectively and accurately cater to customer’s needs.
 7. Any other related duties assigned that may be assigned from time to time.

Academic qualifications and experience required for job:

• 5 CXC Passes (Mathematics and English Included)

Functional Skills:

• Excellent interpersonal and communication skills
• Proficient in the use of Microsoft suite (Especially Microsoft Excel)
• Strong Analytical Skills
• Ability to work with little or no supervision/guidance
• Excellent at planning and resolution skills
• A proven ability to meet reporting deadlines