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Retail Sales Team Lead

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Date: Feb 9, 2021

Location: Grand Turk, TC

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Primary objective of the job: 
This role requires an experienced and mature operational sales professional with a keen business sense to meet and surpass (within the limits of established Digicel policies and procedures) the sales objectives and to ensure that the store delivers quality service to all customers at all times.


Main Duties and Responsibilities:

  • Supervises the function of all store employees and contributes to maximizing the overall profit of the store.
  • Dispatches and coordinates customer installations, service calls with technicians whilst ensuring customer “Best in Class Experience” at all times.
  • Controls and analyses, on an on-going basis, the following:
    • Customer satisfaction
    • Stock availability and reconciliation
    • The appearance of the store
    • The delivery of customer service of the highest quality at all times
    • On-the-job training for the Sales Experience Representatives
    • Monitor dead stock/slow moving items and keep as low as possible to ensure inventory carry forward is kept at the minimum
    • Daily sales reconciliation and deposits
    • Cash handling procedures
    • All Sales activities and sales results
    • Increase Digicel Market Share in the consumer market in Grand Turk
    • Implementation and adherence to sales strategies
    • Attend and contribute to meetings
  • Any other duties as assigned by any person duly authorized and identified by the Company.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Academic qualifications and experience required:

  • Minimum requirement of an Associates Degree in Business Management, or related field
  • Two years’ experience in a similar capacity
  • Strong analytical, organizational and communication skills
  • Computer literacy in Microsoft Office Suite
  • Great customer service and problem-solving skills
  • Strong interpersonal skills
  • Ability to supervise and motivate staff
  • A second language (Creole and/or Spanish) is desirable

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