Business Analyst Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job:

As the Business Analyst Manager for Digicel’s South West Indies (SWI) Region — comprising Grenada, St. Vincent, St. Lucia, and Dominica — you will play a pivotal role in driving strategic decision-making by analyzing business processes, interpreting data trends, and translating insights into actionable recommendations. You’ll work cross-functionally with Commercial, Marketing, Customer Care, Technical and Finance teams to support the delivery of FY26 strategic initiatives and KPIs.

Main Duties and Responsibilities:

• Partner with regional and in-market stakeholders to identify business challenges and provide data-driven solutions.
• Analyze trends across customer segments, revenue streams, churn, acquisition, and retention to identify performance gaps and improvement opportunities.
• Support the design, rollout, and tracking of commercial initiatives, ensuring alignment to revenue and growth targets.
• Create and manage business cases, forecasts, and scenario analyses to inform leadership decisions.
• Drive operational efficiency by analyzing existing workflows, systems, and reporting structures.
• Collaborate with CVM and BI teams to ensure consistent KPIs and campaign tracking metrics.
• Develop and maintain dashboards, trackers, and executive reports, focusing on business performance visibility.
• Monitor the effectiveness of strategic initiatives and provide ongoing performance evaluation and recommendations.

Academic qualifications and experience required for job:

• Bachelor’s degree in business, Finance, Accounting, Economics, Statistics, or a related field
• 3+ years of experience in business analysis, strategy, or commercial operations
• Proficiency in Excel, PowerPoint, and BI tools (Power BI, Tableau)
• Working knowledge of SQL or experience collaborating with data teams
• Strong understanding of telecom or subscription-based business models preferred
• Experience in cross-market or multi-country environments is a plus

Functional Skills:

• Strong analytical and critical thinking skills, with a strategic mindset
• Excellent communication and interpersonal skills, capable of influencing across teams and levels
• Comfortable working in a multi-market, fast-paced environment
• Highly organized and detail-oriented with a bias for action
• Flexible and adaptable with a strong sense of ownership and accountability

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.