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Business Operations Expert

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Date: Jan 20, 2023

Location: Gros Islet, LC

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Primary Objectives of the Job:


  • Develop governance for new changes on the core platforms
  • Work with internal and external stake holders
  • Manage cross functional teams and ensure timely delivery of projects
  • Run and Manage prioritization meetings for product changes, pricing and configurations
  • Work with the suppliers in developing SLA and TAT’s for change requests/configurations on the platform
  • Engage with internal teams for developing performance dashboards.
  • Work with project teams for resource allocation for projects
  • Act as a bridge between business and tech teams



Main Duties and Responsibilities:


  • Manage business operations through the suppliers
  • Leading configuration board and running a prioritization forum with business stakeholders for configurational Changes
  • End to end responsibility of taking business configurations changes live as per the business roadmap
  • Development of change management governance process and ensuring it is being followed
  • Ensure strong and positive collaboration between the stakeholders including business, products and Operations etc.
  • Innovation of platforms ensuring business excellence and time to market
  • Responsible for creating a positive working environment in the team with highly motivated and engaged employees
  • Build and manage a high performing team with needed psychological safety for the team to succeed
  • Work closely with other teams and partners to identify business roadmap is delivered
  • Quarterly and Monthly changes stats to management of each platform
  • Team development plan including trainings for the team
  • Development of change management governance process and ensuring it is followed
  • Understand the requirements from the stakeholders and evaluate whether or not do-able in terms of platform capabilities.
  • Work with teams to conduct end to end UAT cycles and get signoffs
  • Supplement the product go-to-market plans ensuring a timely delivery of projects in collaboration with other departments
  • Manage diverse set of stake holders and lead cross functional teams responsible for end-to-end product deliveries
  • Engage with tech teams in identifying activities and subtasks and ensuring that the projects are delivered on time.
  • Engage in collecting items for project forums and keeping a track of product back logs
  • Work with project teams to manage end to end project delivery and develop project baseline reports
  • Closely follow up with project teams for project baselines and raise alarms whenever the project is getting delayed or overshooting costs
  • Ensure optimal use of resources, prepare and present resource usage reports
  • Understand the overall strategic and competitive position and deliver products that are recognized best in the industry
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm


Academic Qualifications and Experience Required:


  • Degree Level Education in Science, Engineering or similar technical field.
  • Role will have to deal with potential ambiguity, changes, and managing sometimes conflicting inputs. Therefore, assuming problem solving leadership and cutting through ambiguity is a must, as well as strong people and communication
  • Results driven, independent thinker with skills in configurations and third-party integrations.
  • Excellent presentation skills with ability to explain complicated topics in an accessible manner to management and stakeholders
  • Motivated to work in an innovative and collaborative environment encouraging rapid testing and experimentation
  • Ability to manage teams


Functional Skills:


  • Having 5+ years of hands-on running business ops in large scale fintech organizations
  • Expertise in setting up governance structure.
  • Excellent communication and people interaction skills
  • Strong experience on Agile Development & DevOps practices
  • Good experience with Testing Automation
  • Experience in setting up Project management units at large scale financial services organizations
  • Strong concepts related to Project and Program Management
  • Financial system Knowledge
  • Flexibility to adapt to changing situations






This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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