Consumer Service Administrator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Job Description

Consumer Service Administrator

Job Summary

The Sales Administrator is responsible for supporting the Sales Department through the accurate processing of sales applications, coordination of administrative activities, and management of customer queries. The role ensures that all sales transactions are completed efficiently, documentation is properly maintained, and customers receive timely updates and support throughout the sales and activation process.

Key Responsibilities                                                                                                                                                                                                                                                          

Sales Processing & Administration

• Process all sales submissions received from the Sales Department in a timely and accurate manner.
• Review sales applications and supporting documents to ensure completeness and compliance with company requirements.
• Coordinate credit check submissions and follow up on approvals where necessary.
• Process activations, upgrades, and service requests within required timelines.
• Maintain accurate records of customer applications, activations, and sales reports.
• Update internal systems and tracking sheets with customer and sales information.
• Liaise with technical, service delivery, and customer care teams to ensure seamless processing and activation of services

Customer Service & Query Resolution

• Handle customer queries related to applications, activations, installations, billing concerns, and service updates.
• Provide customers with timely feedback regarding the status of their applications and activations.
• Escalate unresolved customer issues to the appropriate department when required.
• Maintain a professional and customer-focused approach in all interactions.

Operational Support

• Support the Sales Team with administrative coordination for sales activities and campaigns.
• Ensure all submitted forms are properly completed and signed before processing.
• Assist with preparation of reports, sales trackers, and operational documentation.
• Monitor pending requests and follow up to ensure timely completion.
• Provide support for outdoor sales initiatives and promotional activities when required.
• Assist with the coordination and administrative management of field sales activities and events.
• Support scheduling, communication, and operational follow-up for outdoor campaigns and activations.
• Liaise with sales agents and team leads to ensure smooth execution of outdoor initiatives and customer engagement activities.
• Carry out any other sales support and administrative duties as assigned by the Team Lead to support departmental and operational objectives.

Required Skills & Competencies

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines
• Strong customer service orientation
• Problem-solving and follow-up skills
• Proficiency in Microsoft Office and internal systems

Experience

• Previous experience in sales administration, customer service, or telecommunications operations would be an asset
• Experience working with CRM, POS, systems and sales processing platforms is preferred

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.