Credit & Collections Assistant

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE:

Credit and Collections Assistant

Primary objective of the job:  

To support the effective management of customer accounts and the timely recovery of outstanding receivables. The successful candidate will be responsible for closely monitoring aged debt, conducting collection follow-ups, addressing billing and service delivery issues, assisting customers with billing reconciliations, and resolving payment discrepancies. This role will contribute to improving cash flow, reducing overdue receivables, maintaining accurate account records, and ensuring compliance with Digicel’s credit and collections policies and procedures.

Main duties and responsibilities:

• Maintain a weekly collections report that distinctly outlines all issues that prevent efficiency in the department.
• Monitor lodgments and escalate issues to Finance Controller where necessary.
• Work along with the Shared Services Center to ensure that all cheque and cash payments are correctly applied to customers’ account.
• Monitor all payment files and ensure they are all received on schedule from all Third-Party Services, and correct errors that are associated with each payment.
• Maintain bad debt targets and KPIs set for the financial year.
• Collect and share dishonored cheques with the Shared Services Center for posting to respective customer accounts.
• Ensure that duplications (if any) are reversed, and a log be maintained for the month.
• Liaise with the respective customers and update/inform Sales Leads, Digicel + and/or Digicel Business customer care departments on customer’s queries and payment plans.
• Adjustments are posted to respective accounts and a file maintained for the Finance Controller to review.
• Maintain reporting system to keep management informed of delinquency ratios.
• Adherence to compliance policy through implementation of best practices, regular dunning, revenue assurance audits, and proactive debt management processes to minimize revenue leakage and improve overall collection efforts.
• Process customer rebates in a timely manner.

Qualifications and Experience:

• Associates degree (Business, Finance)

• Customer Care and Accounting background in related discipline
• 2-3 years related experience would be an asset.
• Computer literate: proficient in Microsoft Suite (Excel) & accounting software

Knowledge, Skills and Abilities required:

· Communication and customer relationship management.

· Analytical thinking and attention to detail.

· Negotiation and debt recovery.

· Planning, prioritization, and time management.

· Financial systems and reporting proficiency.

· Accountability, integrity, and results orientation.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.