Direct Sales Agent

JOB TITLE:

Outdoor Sales Agent

Primary objective of the job:

• Identify and pursue sales opportunities for the Digicel+ Product Portfolio to new customers, to enhance customers experience through up-selling and cross-selling to our existing customer base.
• Provide exceptional customer service and aftersales service to all clients by resolving customer complaints, queries and concerns.
• Liaise to with other departments to ensure the fulfillment of end-to-end transactions.

Main Duties and Responsibilities:

• To achieve 100% of Sales Target
• Full compliance with the use of prescribed CRM tools for optimal business intelligence.
• To achieve the required amount of customer contacts on a daily, weekly and monthly basis to ensure that you can achieve your targets through your individual conversion rates.
• To sell the required mixture of Digicel’s products and services in line with your required targets.
• To accurately record all prospect information, sales appointments and conversations with customers and associated outcomes (failures and successes) in line with current reporting documents, to sales management on a daily, weekly and monthly basis.
• To accurately record customers’ orders and applications for products and services.
• To accurately record and prepare a report on all information and amounts of money/cash taken as deposits from customers and deposited as requested by the company/manager.
• To provide relevant information and responses to customers' concerns and questions in an honest and business-like manner.
• To become an external ambassador of Digicel and maintain a strict level of professionalism.
• Maintain and account for stock of devices.

Academic qualifications and experience required:

• Minimum of Three (3) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification.
• Must possess good computer skills and knowledge of the Internet and applications.
• Previous sales experience with demonstrated success.
• Previous experience in a customer service environment is an asset.

Knowledge, Skills and Abilities required:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/written)
• Flexible and quick-thinking
• Must be customer oriented
• Must be trainable
• Ability to rapidly learn new tools and understand customers’ environments