Direct Sales Agent

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

JOB TITLE:

Direct Sales Agent

Primary objective of the job:

• Identify and pursue sales opportunities for the Digicel+ Product Portfolio to new customers, to enhance customers experience through up-selling and cross-selling to our existing customer base.
• Provide exceptional customer service and aftersales service to all clients by resolving customer complaints, queries and concerns.
• Liaise to with other departments to ensure the fulfillment of end-to-end transactions.

Main Duties and Responsibilities:

• To achieve 100% of Sales Target
• Full compliance with the use of prescribed CRM tools for optimal business intelligence.
• To achieve the required amount of customer contacts on a daily, weekly and monthly basis to ensure that you can achieve your targets through your individual conversion rates.
• To sell the required mixture of Digicel’s products and services in line with your required targets.
• To accurately record all prospect information, sales appointments and conversations with customers and associated outcomes (failures and successes) in line with current reporting documents, to sales management on a daily, weekly and monthly basis.
• To accurately record customers’ orders and applications for products and services.
• To accurately record and prepare a report on all information and amounts of money/cash taken as deposits from customers and deposited as requested by the company/manager.
• To provide relevant information and responses to customers' concerns and questions in an honest and business-like manner.
• To become an external ambassador of Digicel and maintain a strict level of professionalism.
• Maintain and account for stock of devices.

Academic qualifications and experience required:

• Minimum of Three (3) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or equivalent qualification.
• Must possess good computer skills and knowledge of the Internet and applications.
• Previous sales experience with demonstrated success.
• Previous experience in a customer service environment is an asset.

Knowledge, Skills and Abilities required:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/written)
• Flexible and quick-thinking
• Must be customer oriented
• Must be trainable
• Ability to rapidly learn new tools and understand customers’ environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.