Enterprise Sales Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE:

 Enterprise Sales Executive.

Primary objective of the job:

• The main purpose of this role is to create mutually advantageous relationships with enterprise organizations to build and maintain accounts.
• To increase new corporate mobile and ICT service revenues through assigned channels and to build and develop relationships with relevant parties in accordance with business strategy. 
• To achieve targets and objectives drawing on the Digicel products and services portfolio.

Main Duties and responsibilities: 

Customer Relationship Management

1. Cultivate and maintain strong, trust-based relationships with new and existing enterprise clients to drive long-term business growth.
2. Serve as a strategic advisor to customers, understanding their business needs and aligning Digicel’s solutions to deliver measurable value.
3. Ensure seamless client onboarding and transition, managing expectations and satisfaction during the first 90 days post-sale before handover to Service Managers.

Sales Strategy & Execution

4. Identify, qualify, and pursue new business opportunities within existing accounts, leveraging industry expertise to craft innovative, tailored proposals.
5. Translate customer requirements into customized ICT and mobile solutions from Digicel’s product suite, emphasizing business impact and ROI.
6. Consistently meet and exceed monthly, quarterly, and annual sales targets while driving customer loyalty and satisfaction.
7. Maintain a minimum of 70% of Year-To-Date service revenue targets through strategic account management and upselling.

Pipeline & Performance Management

8. Manage and optimize the sales funnel using Salesforce, ensuring accurate forecasting, pipeline health, and timely deal closure.
9. Track and analyze key performance indicators to monitor progress, identify gaps, and refine sales strategies.
10. Provide timely and detailed sales reporting via Salesforce, including daily activity logs, lead status, and opportunity updates.

Market Development & Lead Generation

11. Expand Digicel’s footprint in the Enterprise, and Government sectors through proactive lead generation, cold calling, referrals, and networking.
12. Represent Digicel at industry seminars, conferences, and client-sponsored events to build brand awareness and strengthen client relationships.
13. Conduct product demonstrations and training sessions to educate clients on product/service usage and solution capabilities.

Collaboration & Deal Enablement

14. Coordinate cross-functional resources—including support, service, and management teams—to ensure successful deal execution and client satisfaction.
15. Partner closely with project teams to ensure timely and accurate fulfillment of enterprise solutions.
16. Draft compelling business cases and executive-level presentations for high-value opportunities, tailored to client objectives and decision-makers.

Operational Excellence

17. Demonstrate strong time management and prioritization skills to meet deadlines and close deals efficiently.
18. Ensure a professional and seamless client onboarding experience, setting the foundation for long-term success.
19. Execute a structured handover to Service Managers after the initial post-sale period, ensuring continuity and alignment with client expectations.

Any other duties within the scope of the job periodically assigned by Corporate Sales Manager & CEO.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Qualifications

• Proven experience as a Sales Executive or relevant role.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated with a results-driven approach.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and MS Office.
• Bachelor’s degree in Business or related field is an asset but not required. Equivalent experience in sales or customer-facing roles will also be considered.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.