Field Operations Specialist

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE: 

Field Operations Specialist

Job Purpose:

To support field activations and event operations by maintaining equipment, coordinating setup and teardown, and assisting the Marketing Team to ensure smooth, professional, and brand-aligned field executions. This role emphasizes asset maintenance, logistics coordination, and hands-on activation support across Sales, Marketing, Asset Maintenance, and Retail spaces.

Key Objectives:

• Ensure timely activation support and seamless event execution through diligent asset care and on-site coordination.
• Uphold Digicel’s brand standards in all field activations, ensuring professional presentation and customer engagement.
• Maintain accurate records of equipment usage, maintenance issues, and activation logistics to support efficient operations and reporting.

Main Duties and Responsibilities:

• Activation Support
  • • Report any damages to promotional equipment (wheels, vault, banners, tents) promptly.
    • Set up and operate engagement props such as the Cash Vault and Big Wheel.
    • Assist with on-site activations, ensuring smooth execution and customer engagement.
• Event Set-Up & Breakdown
  • • Wash and maintain tents to ensure they remain clean and presentable.
    • Track tent usage in the event log and report any damage immediately.
    • Set up and dismantle tents, feather banners, branded signage, and other event materials.
• General Support
  • • Provide hands-on assistance to the Marketing Team during field activations.
    • Uphold Digicel’s brand standards by ensuring all activations are professional and well-presented
• Logistics & Retail Support
  • • Assist with logistics around maintenance within retail space.
• Vehicle & Equipment Management
  • Report any issues with the caravan, including lights, generator, or interior damage.
  • Ensure all equipment is securely stored and accounted for after each activation.
  • Drive and properly park the Marketing Van (manual transmission).
  • Provide transportation support by driving sales team members to various locations daily.
  • Tow/ pull and set up the caravan for events.

Academic qualifications and experience required for job: (Minimum):

• Minimum of three (3) CXC (Caribbean Examination Council) CSEC subjects, including English Language and a numerical subject (Accounts, Mathematics, or Physics), or equivalent qualification.
• Qualifications/ Certifications in Business Administration, Marketing, Business Development will be considered an asset.
•  Minimum one (1) year in an event execution or logistics role

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.