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Human Resources Specialist

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Date: Mar 15, 2023

Location: Gros Islet, LC

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


6 Month Temporary Role


Primary objective of the job:

The Human Resources Specialist’s primary function is to effectively support all HR Operational aspects within Digicel with a primary focus on the HR Information System.  In doing so, he/she must understand the needs of the overall business, in order to implement and optimize procedures, systems and practices in all aspects of the employee lifecycle i.e. Communications, Organizational Design, Recruitment, Selection & On-boarding, Compensation & Benefits and Employee Relations.


Main Duties and Responsibilities:

HR Information Systems:

  • Manage and maintain the employee database (HRIS) to ensure that all employee data (incl. compensation) is updated.
  • Participate in review of HRIS functionality
  • Lead on automation of HR Processes
  • Take the lead on operationalization of HRIS Modules in the market.
  • Manage the documentation for the process flow of all core HR procedures.


HR Operations:

  • Understand all current and future recruitment targets and goals, including resource planning and headcount requirements for Digicel – and the business units which make up Digicel.
  • With support from the relevant departments, offer expert IR, generalist and best practice HR advice to the business.
  • Partner with Senior Leadership Teams and provide expertise and assistance as needed.
  • Build solid and strong rapport with managers, in order to ensure you have a full understanding of the business needs.
  • Be responsible for the elaboration of the people plan and necessary business cases.
  • Collaboratively manage and drive staff engagement and career development initiatives aligned with Group / Regional L&D to deliver on a vibrant and dynamic Digicel culture.
  • Coordinating On-boarding activities for Digicel based employees
  • Participate in the annual budgeting process and collaborate with HR team to ensure the business achieve its Opex budgeted targets.
  • Drafting correspondences as required and maintaining the Digicel HR files
  • Lead digitization of physical HR Files
  • Maintain HR Communications platform for the market


HR Reporting and Analysis

  • Responsible for producing key metrics and stats on a monthly basis to report the impact on the business of the following:
  • Headcount and vacation liability report
  • Monthly update of the company’s organization structure
  • Key support in the manpower planning process and the development of headcount forecast to ensure alignment to the business objectives
  • Weekly SMT report of HR Hub Operations activities
  • Employee HR Analytics to make recommendations



  • In collaboration with Regional HRD and Department Heads, co-ordinate and administer the company’s compensation and benefits programs.
  • Review and processing of monthly payroll and associated local statutory requirements.


Academic qualifications and experience required for job: (Minimum)

  • Degree in Human Resources Management or related discipline
  • Qualifications in Information Systems Management would be an asset
  • Minimum 4-5 years HR experience ideally in an multi-national company
  • Must have experience working with HR Information Systems (SAP Success Factors would be an asset).


Specialized knowledge, skills and training Required: (Minimum)

  • Sound working knowledge of HR Operations
  • Exceptional analytical ability
  • Excellent attention to detail required
  • Knowledge of manpower and budget planning
  • Good communication and interpersonal skills
  • Ability to exercise considerable judgment and discretion in the consistent administration of policies and procedures to ensure a positive working environment is maintained.
  • Display high level of confidentiality
  • Ability to be flexible and respond to a variety of issues in a dynamic, fast-paced environment
  • Advance working knowledge of MC Word, Excel, PowerPoint, Visio




This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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