Marketing & Communication Senior Executive

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

We have a life-changing opportunity for you! We are looking for a new team member to work with our Head of Brand & Communications and Product & Growth team. As Marketing & Communication Sr. Executive, you will support defining our narrative and tell our story to the world! As a fast-paced company, we thrive on results and rely on teamwork to get to our goals

Main Duties and Responsibilities:

• Support the definition of the company and product narrative and story, building awareness in the region where the products are available
• Ensure all marketing, communication and branding initiatives are implemented for all PRISM Holding brands and in all the markets PRISM Holdings are present
• Ensure the brand book, guidelines, visual identity, and tone of voice of our products is cohesive in all the markets that are presented
• Support developing content such as flyers, brochures, SMS and app push notifications, emails, etc
• Help in the design pieces such as flyers, brochures, and emails to support internal and external initiatives
• Support in the management of agencies that support public relations, branding, translations, social media, influencers, and digital marketing executions
• Propose and implement initiatives to support the growth team in communicating all initiatives (Promotions, discount codes, acquisition/retention campaigns, etc.) in all relevant markets 
• Oversee all markets where our products are present to ensure all initiatives are being communicated in the correct timeframes and are meeting commercial teams’ expectations 
• Plan and implement educational initiatives to evangelize customers in all relevant markets
• Supervise the creative pipeline of assets from ideation to release and ensure a flawless implementation with fantastic quality and alignment with the brand guidelines
• Work with Social Media, Digital, CRM, Websites, and Product teams to cover all branding needs 
• Harmonize our communication across all channels, assets, and markets
• Support the UX/UI team to ensure all assets are under branding guidelines
• Supervise the Public Relations strategy implementation in all relevant markets and assist in crafting key messages and talking points for the product spokesperson. 
• Collaborate with different stakeholders within the company to ensure all brand and promotional assets reflect the company’s goals 
• Create monthly, quarterly, and yearly reports to keep track of the team reaching its goals

Academic Qualifications and Experience Required:

• You are a go-getter, you like to bring fresh ideas to the table and you move quickly
• Bachelor’s degree in Public Relations, Journalism, Marketing, Communications or Graphic Design
• At least two years of relevant experience working in Marketing or Public Relations
• Experience in agency will be a plus and may put you in from of the line
• Knowledge or experience in creating assets in the Adobe Suite (Photoshop, Illustrator, InDesign, etc.)
• English is required (proficient or native). Knowledge of French, Haitina Creole, and Spanish are a plus
• Experience designing and executing Marketing strategies for consumers 
• Experience managing advertising agencies 
• Experience collaborating with multicultural and remote team members would be a plus. 
• Experience in mobile telecommunications and/or financial sector would be considered a valuable asset
• Hunger to learn and an ambition to be the best version of yourself

Functional Skills:

• We’re looking to disrupt the Caribbean and Latin America by providing financial solutions that matter, and we want you with us
• You’ll get the chance to join & learn from an energized team of world-class professionals
• You’ll be part of an exciting, disruptive high-growth Fintech start-up that will transform people’s lives and ultimately make the world a better place
• You’ll gain exposure to all parts of the business (and the senior leadership team) and help shape its strategic direction
• Work in a fun, energetic (new) office with motivated co-workers from all around the world

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.