Sales Admin

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

JOB TITLE:

Sales Admin

Primary objective of the job:

The Administrative Officer – Sales Operations provides critical support to the Sales and Operationsteams by managing administrative processes, ensuring smooth coordination across departments, andmaintaining accuracy in sales data and financial records. This role plays a key part in maintaining operational efficiency, data integrity, and exceptional customer experience.

Key Objectives:

1 Administer the Digicel+ sales and installation process from sign-up to billing.

2 Extract, analyze, and present sales and performance data when required.

3 Validate and process team salaries, ensuring accuracy and timely submission.

4 Manage Customer Relationship Management (CRM) case queues, ensuring timely resolution and proper case documentation.

Main Duties and Responsibilities:

• Conduct quality checks and validation calls to minimize churn and ensure a positivecustomer experience.
• Accurately enter all installation and sales details into the designated system (HeadEnd).
• Liaise with cross-functional teams (e.g., Billing, Technical, and Customer Care) to ensuresmooth progression of customer activations.
• Administer and update Maps, including management of missing PIN information and
• related customer support.
• Provide customer care support for agents handling complex customer queries.
• Maintain and update all Digicel sales trackers, ensuring data accuracy.
• Keep records of sales incentives, promotions, and campaign results.
• Prepare periodic performance and sales summary reports for management review.
• Raise requisitions for departmental needs and track approvals.
• Reconcile prepayments and credit card payments, ensuring records are accurate.
• Process rebates and manage supporting documentation.
• Support HR with contractor setup, system access, and profile management.
• Administer migration and relocation requests as required.
• Assist with IPTV support and related administrative processes.
• Oversee mailbox management, ensuring all customer and internal queries are respondedo within SLAs.
• Conduct customer call-backs to verify resolution or gather feedback.
• Provide ongoing administrative support to the Sales Manager and Team Lead.
• Participate in team meetings and provide operational insights or recommendations for process improvement.
• Support new initiatives and special projects as assigned by management.
• Maintain a professional and customer-centric approach in all communications.

Academic qualifications and experience required:

• Minimum of three (3) CXC (Caribbean Examination Council) CSEC subjects, including
• English Language and a numerical subject (Accounts, Mathematics, or Physics), or equivalent qualification.
• Qualifications/ Certifications in Business Administration, Marketing, Business Development will be considered an asset.
• Minimum one (1) year in an event execution or logistics role

Knowledge, Skills and Abilities required:

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• High attention to detail and data accuracy
• Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems
• Analytical mindset with problem-solving capabilities
• Ability to work collaboratively under tight deadlines

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.