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Chief Commercial Officer

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Date: May 3, 2021

Location: Hamilton, BM

Company: Digicel

Chief Commercial Officer

Digicel is seeking an experienced Chief Commercial Officer. This is a senior management role that will be responsible for all aspects of Commercial Operations, across mobile and fixed line including FTTX, ultimately ensuring first class customer experience and achievement of targets in respect of customers, ARPU and revenue.

Primary Responsibilities include (but are not limited to):

  • Development and execution of commercial strategy for all product sets across all channels
  • Commercial product development, including pricing and go-to-market, including marketing, planning, execution and in-life monitoring
  • Customer base management, executing initiatives to optimize product penetration and retention
  • Continual development of Business Intelligence function, ensuring management information proactively available for business performance monitoring
  • Analysis and interpretation of Business Intelligence data to evaluate business performance to granular level and determine relevant courses of action
  • Leadership role in developing retail sales, including people development and incentivisation, store optimization, operations and processes
  • Monitor competitor and industry activities and trends, determining and executing on appropriate actions to harness opportunity and protect against competitive threats
  • Manage costs within both budget and appropriate/acceptable levels

 

The successful candidate will possess the following qualifications, skills and experience:

  • Degree level qualification in directly related subject
  • At least 8 years directly related working experience in competitive FMCG commercial environments, of which minimum 4 years in telecommunications and 3 years in mid-senior management roles
  • Ability to handle and deliver on multiple priorities from multiple stakeholders in high pressure environment
  • Excellent interpersonal, communication and leadership skills

Chief Commercial Officer

Digicel is seeking an experienced Chief Commercial Officer. This is a senior management role that will be responsible for all aspects of Commercial Operations, across mobile and fixed line including FTTX, ultimately ensuring first class customer experience and achievement of targets in respect of customers, ARPU and revenue.

Primary Responsibilities include (but are not limited to):

  • Development and execution of commercial strategy for all product sets across all channels
  • Commercial product development, including pricing and go-to-market, including marketing, planning, execution and in-life monitoring
  • Customer base management, executing initiatives to optimize product penetration and retention
  • Continual development of Business Intelligence function, ensuring management information proactively available for business performance monitoring
  • Analysis and interpretation of Business Intelligence data to evaluate business performance to granular level and determine relevant courses of action
  • Leadership role in developing retail sales, including people development and incentivisation, store optimization, operations and processes
  • Monitor competitor and industry activities and trends, determining and executing on appropriate actions to harness opportunity and protect against competitive threats
  • Manage costs within both budget and appropriate/acceptable levels

 

The successful candidate will possess the following qualifications, skills and experience:

  • Degree level qualification in directly related subject
  • At least 8 years directly related working experience in competitive FMCG commercial environments, of which minimum 4 years in telecommunications and 3 years in mid-senior management roles
  • Ability to handle and deliver on multiple priorities from multiple stakeholders in high pressure environment
  • Excellent interpersonal, communication and leadership skills


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