Revenue Assurance Officer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Are you a detail-driven professional with a passion for data, analytics and process improvement? Join our dynamic finance team as a Revenue Assurance Officer, where you will play a critical role in safeguarding revenue, enhancing operational efficiency and supporting the delivery of innovative telecom solutions.

In this regional role, you will help ensure that every service delivered is accurately billed and collected, minimizing revenue leakage while supporting business growth across both consumer and enterprise segments.

Key Responsibilities:
Review and finalize Salesforce (SFDC) opportunities to ensure accuracy and completeness
Prepare and analyze daily, weekly, and monthly revenue reports, identifying trends and actionable insights
Support commission validation across business and consumer channels
Investigate and assist in resolving billing errors and discrepancies
Conduct trial bill reviews and validate contracts against billing outputs
Collaborate across teams to support product launches, billing validation, and revenue-impacting projects
Contribute to process improvements that enhance data quality and reduce revenue leakage
Assist with ad hoc projects across multiple business lines

Qualifications, Experience & Skills:
Degree level qualification in a relevant field or equivalent professional experience
Minimum 3 years’ experience in a telecommunications or highly competitive FMCG environment
Strong understanding of multiple product lines, marketing/sales channels and commercial operations
Experience in a tech-driven or innovative environment is an asset
Strong analytical mindset with the ability to interpret complex data sets and trends
Advanced proficiency in Microsoft Excel, PowerPoint, Word and Outlook
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines in high-pressure environments
High attention to detail with a focus on accuracy and risk mitigation
Team-oriented with the ability to collaborate and influence across functions

If you're ready to make an impact where data meets decision-making, we want to hear from you.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.