Applications Engineer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job:

Works as part of an application specific support team with responsibility for providing frontline end user and technical support for users of commercial “off-the-shelf” or in-house developed applications within Digicel across all Markets. Responsible for liaising with 3rd party vendors for support, patch management, upgrades or configuration change to these systems. Also responsible for ensuring that proper change management and system administration best practices are implemented and adhered to.

Main Duties and Responsibilities:

• Investigate user problems and needs, identify their source, and determine possible solutions.
• Participates in the development, implementation, installation, and testing of applications software.
• Responsible for understanding the application including designing, building, and configuring the application. May be responsible for more than one application.
• Provides 3rd level application specific support once application is in production
• Works closely with other teams and departments to make appropriate business and application integration decisions.
• Documentation of Application specific procedures and processes.
• Expected to be knowledgeable on product limitations and planned development efforts, be able to assist in development of proposed "work-arounds" for product limitations.
• Familiarity with and adheres to standard concepts, practices, and procedures, including quality control.
• Supports SDLC, Configuration, Change Request and Problem Management operations and guidelines.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
• Ensures regular updates on open issues and facilitates communication to the Business.
• Making sure the software continues to work properly after maintenance and testing
• Ensure the security patching and daily administrations of the systems are carried out
• Take notes of all aspects of the application for future upgrades and maintenance
• Support the administration functions required to support the normal operations of the software

Academic qualifications and experience required for job:

• Bachelors degree in Engineering or Computer Science required or related field
• 1-2 years of relevant experience, preferably in application engineering, highly preferred.

Functional Skills:

• Excellent communication skills, Client management,  Strong Problem solving and Analytical, Project Management
• Shell scripting, Software programming skills,  Knowledge of UNIX and Linux
• Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.
• Business Process Knowledge of assigned area(s) and/or function(s).  Ability to analyze, translates, and defines business requirements into technical solutions.
• Ability to evaluate and interpret end user information requirements and to develop appropriate systems and/or applications solutions.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.