Billing System Project Analyst - Third Party Contractor

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title:  Billing System Project Analyst – Third Party Contractor

Primary objective of the job:

• Identify, investigate, and resolve technical and functional issues within the billing system, including invoicing, and mediation errors
• Monitor system performance, proactively addressing inefficiencies and recommending improvements.
• Act as a bridge between MIS, billing, customer service, commercial and finance teams to align billing operations with business goals.
• Ensuring tax compliance with regulatory authorities when billing

Main Duties:

• • Identification
    • Review and validate customer account information (eg. adding email addresses to facilitate generation of ebills)
    • Investigate and troubleshoot billing discrepancies, failed transactions, and system errors
    • Collaborate with key stakeholders - MIS, commercial, billings and finance teams to identify and resolve technical and functional issues.

   

  • Correct errors in billing
    • Zero charged accounts
    • Review accounts and remove flag from accounts not tax exempt
    • Obtain exemption letters for accounts correctly flagged
    • Work with IT to ensure email address field is mandatory for onboarding of new customers

   

  • Credit balance accounts (postpaid, H&E and ICT)
    • Obtain list and investigate to validity of credits on customer accounts
    • Obtain approval to transfer credit to active accounts, close accounts and adjust as agreed with CFO/SFC

   

  • System Testing and Validation
    • Validate data integrity and billing outputs post-deployment.
    • Communicate issue status and resolution timelines

   

  • Process Documentation & retention
    • Maintain up-to-date documentation of billing workflows for a new customer (eg. distributors, partner).
    • Create a central repository of tax exemption letters with shared access

   

  • Continuous Improvement
    • Recommend system enhancements and process improvements based on issue trends and user feedback.
    • Support automation initiatives to reduce manual intervention and improve billing accuracy.

Academic Qualifications and Experience Required:

• • Bachelor’s degree in finance or accounting, or any other related field
  • At least 1 year of relevant working experience
  • Previous relevant data analysis experience is desirable
  • Strong understanding of the billing process (not necessary but preferred)
  • Proficiency in using ERP systems and MS products, such as Excel and Word
  • Excellent written and verbal communication skills

Functional Skills:

• Good team player with strong interpersonal and organizational skill
• Ability to work independently and take ownership of assignment
• Detail oriented, and strong problem-solving skills
• Good communication skills
• Self‑starter, strong organizational and time management skills
•  

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.