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Business Risk Analyst

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Date: Jun 15, 2021

Location: Kingston, JM, WI

Company: Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.
After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information.

Role: Business Risk Analyst


Location: Jamaica



  • To monitor Business Risk controls and alarms, carry out initial investigations to determine nature of issues, /escalating to and following up with relevant teams where necessary to minimize future exposure. 


Main Duties and Responsibilities:

  • Monitor Revenue Assurance reconciliations and Fraud Mitigation controls.
  • Track and Investigate RA reconciliations and Fraud Alarms that fall outside of acceptable KPI’s and/or thresholds to determine the root cause of issues.
  • Escalate issues that cannot be resolved within Business Risk to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure.
  • Record issues that result in a negative impact on the company within the incident reporting system, calculating potential revenue loss or other damages where applicable.
  • To carry out checks following the implementation of new products, services or promotions to ensure that they are processed and charged correctly and are free from abuse and fraud.
  • To carry out ad-hoc investigations relating following customer complaints of fraud and or scamming.
  • To carry-out testing as required to identify different fraud and/or revenue leakage scenarios within the business.
  • To maintain and update parameters within DIGICEL systems to identify new fraud and/or revenue leakage situations based upon changes in user behavior, adhering to Business Risk change management process.


Academic Qualifications:

  • BSc, BAA BA or equivalent education and/or experience.
  • Three or more years’ experience in the Telecoms Industry
  • Two or more years’ experience in Finance
  • Certification in fraud management is recommended


Functional Skills:

  • Essential skills and competencies include, a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas.
  • Knowledge of Oracle Database  PL/SQL
  • Technical knowledge and understanding of telecom systems and networks, understanding of BSS platforms, such as billing, order management, CRM and AR.
  • Experience in Data Analysis using Python or R.
  • Over 3 years of experience in at least one relevant software programming and control language, such as: Java/C++/ .NET /C#(C-Sharp

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