Business Risk Analyst

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

• To monitor Business Risk controls and alarms, carry out initial investigations to determine nature of issues, /escalating to and following up with relevant teams where necessary to minimize future exposure. 

Main Duties and Responsibilities:

• Monitor Revenue Assurance reconciliations and Fraud Mitigation controls
• Track and Investigate RA reconciliations and Fraud Alarms that fall outside of acceptable KPI’s and/or thresholds to determine the root cause of issues
• Escalate issues that cannot be resolved within Business Risk to relevant teams for follow-up investigation and resolution within assigned KPI timelines to incident closure
• Record issues that result in a negative impact on the company within the incident reporting system, calculating potential revenue loss or other damages where applicable
• To carry out checks following the implementation of new products, services or promotions to ensure that they are processed and charged correctly and are free from abuse and fraud

• To carry out ad-hoc investigations relating following customer complaints of fraud and or scamming
• To carry-out testing as required to identify different fraud and/or revenue leakage scenarios within the business
• To maintain and update parameters within DIGICEL systems to identify new fraud and/or revenue leakage situations based upon changes in user behavior, adhering to Business Risk change management process

Academic Qualifications and Experience Required:

• BSc, BAA BA or equivalent education and/or experience.

Functional Skills:

• Essential skills and competencies include, a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas.
• Knowledge of Oracle Database  PL/SQL
• Technical knowledge and understanding of telecom systems and networks, understanding of BSS platforms, such as billing, order management, CRM and AR.
• Experience in Data Analysis using Python or R.
• Over 3 years of experience in at least one relevant software programming and control language, such as: Java/C++/ .NET /C#(C-Sharp)

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.