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Business Solutions Engineer

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Date: Jan 13, 2022

Location: Kingston, JM, WI

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Job Title:Data Center Services Engineer 

Primary objective of the job: 

Deliver a variety of technical services and operational support that is required to provide a highly reliable datacenter environment across multiple general facilities. This complex and dynamic datacenter operates 24x7 and is the foundation from which our business operates. This includes performing and / or supervising facility and plant maintenance, as well as meeting all program maintenance reporting requirements and deadlines. Cost effective fielding of special projects are also included


Main Duties and Responsibilities:

Strategy & Planning

  • Datacenter Planning, Resource management, and Optimization (Space, Power, and Cooling)
  • Schedule, plan and supervise Routine Power Down Tests/Datacenter audits/Inspections
  • Drive continuous review and improvements across all operations processes
  • Root cause analysis for incident and failure management
  • Full life cycle asset management
  • M&E Infrastructure deployment planning and implementations within the datacenter
  • Ensure M&E maintenance schedules within the Datacenter are to best industry standards
  • Provide subject matter expertise on Datacenter M&E capabilities
  • Identify and specify plant upgrade and/or remediation projects
  • Produce and review tender specifications and contracts for project works


Acquisition & Deployment

  • Create and implement cost saving projects, with relation to facility maintenance.
  • Obtain vendor proposals for Plant maintenance projects and repairs.


Operational Management

  • Responsible for the day to day mechanical and electrical operations in the Datacenter.  Address any emergency maintenance facility issues by performing and/or coordinating repair efforts.
  • Maintain Facility well-being and general appearance.
  • Interface with HVAC, Emergency back-up and Power vendors.
  • Prepare and maintain a Program maintenance program for all facility power and HVAC plant.
  • Run and test multiple emergency power standby generators.
  • Environmental monitoring (Power, Cooling, Fire sup, Water, Access Temp etc.). Measure and monitor facility and customer power consumption.

Academic qualifications and experience required:

  • BA/ BS, mechanical or electrical engineering certification/qualifications
  • Must have ceertification in data mining and data operations 
  • 5 years’ experience in a similar role plus appropriate mechanical or electrical engineering certification/qualifications preferred



This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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