Carrier Account Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

• Drive achievement of monthly and annual new business revenue targets, and KPIs as assigned by manager

• Manages a portfolio of customer accounts as assigned by manager and prospects for new accounts to grow portfolio
• Go-to person for any queries or issues from assigned accounts and works diligently to resolve such issues. Escalate these issues when necessary to ensure minimal impact to quality of service and revenue
• Identify, track, manage and mitigate churn risk
• Establishes productive, professional relationships with key personnel in their assigned customer base

Main Duties and Responsibilities:

• Meets assigned revenue targets for profitable revenue growth
• Maintain precise pipeline visibility and forecasting in CRM system, ensuring data reflects opportunity status
• Elevate the Wholesale Business brand by delivering exceptional sales experiences, maximizing solution uptake, and fostering long-term client retention
• Take full ownership of the sales lifecycle, ensuring deals are closed and billed within agreed and committed timelines
• Prepare and present service proposals, and formal pricing offers, driving them through to signed contracts
• Mobilize internal resources: legal, technical, service delivery, and leadership teams to meet account performance goals, resolve client needs, and ensure that the services ordered are delivered on time
• Initiate and oversee the setting up of new accounts and ensure timely renewal of existing contracts to maintain service continuity
• Provide actionable insights into competitor activity and industry trends to inform business strategy

Qualifications and Experience Required: 

• Primary Degree in Technology, Business or Telecommunications
• Minimum 5 years experience in Corporate Sales
• Knowledge of Data Services including Subsea and Terrestrial, Ethernet, MPLS, IP Transit and Hosting/Co-Location Services
• Sales certification
• Proficiency in the Microsoft Office suite of products – particularly MS-Excel, MS-Word and MS-PowerPoint a requirement

Functional Skills: 

• Self-motivated
• Excellent negotiation skills
• Strong commercial acumen
• Strong numeracy
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community
• Ability to work professionally and cooperatively with team members and outside partners
• Excellent organizational and multi-tasking skills with demonstrated ability to execute initiatives

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.