Cash Application Analyst

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job:

• Managing incoming receipts and reconciling unidentified, unapplied, and misapplied payments
• Processing credit/debit memos
• Managing inquiries from customer service & collections teams from customer payment activities
• Transfer of daily deposits from the lockbox to customer accounts
• Conducting chargeback process

Main Duties and Responsibilities:

• Coordinate the day‑to‑day operation of the billing process, to involve liaison with the Customer and Order Management team to ensure prompt billing and resolution of queries
• Ensure all final bills are filed on the firm’s document management system
• Anticipate disbursements for inclusion on bills and auto‑match anticipated disbursements
• Deal with recharges and file closures. Update VAT rates in the system when requested
• Raise credit notes and partial credit notes within the system
• Ensure all bills have been received in Accounts by month‑end

Academic qualifications and experience required:

• Bachelor's degree in Finance or Accounting, or any other related field
• Three - Four(3-4) years of relevant working experience
• Previous relevant cash applications experience (preferably in BPM/services industry) is desirable
• Strong understanding of the billing process
• Proficiency in using ERP systems and MS products, such as Excel and Word
• Excellent written and verbal communication skills

Functional skills and abilities:

•  Good team player with strong interpersonal and organizational skills
• Ability to work independently and take ownership of projects
• Detail oriented, and strong problem-solving skills
• Good communication skills
• Self‑starter, strong organizational and time management skills
• Strong command of the Spanish language - a plus

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.