Category Manager - Business Solutions

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Date: May 18, 2023

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.



Primary objective of the job: 

The position holder will lead the Business Solutions category across 25 markets. The individual will need to possess a combination of Commercial, Contracting, Project Management and Procurement domain knowledge and experience. The role holder will need to think as an entrepreneur in creating commercial opportunities, leveraging market knowledge and working as a true business partner in problem solving and leading commercial deals. Confident working within a fast paced, action orientated setting, the position holder will partner with vendors in complex, multi-million dollar and multi-year agreements in delivering value for Digicel and it’s customers.


Main Duties and Responsibilities:


  • Maximise value for money, own key stakeholder and vendor relationships for the Business Solutions Category where total expenditure across the group, is approximately $20m+per annum
  • Own the creation and execution of the overall Category Plan and engagement with the Business Solutions group function and local markets, to deliver the best business outcomes for Digicel and its customers
  • Engage with the broader Digicel Procurement community, delivering process and governance improvements
  • Liaise with internal stakeholders to develop forecast, plan, review and adjust procurement strategy in support of company stakeholders
  • Continuous interactions with internal stakeholders to develop savings programs that help achieve and exceed the yearly budgets
  • Manage aggregation of demand to leverage Digicel’s scale and scope
  • Develop deep supplier relationships, driving better access to higher quality commercial outcomes, category innovation opportunities along with flexibility and reliability
  • Develop terms and conditions for supplier agreements in support of market needs, analyze, determine and stipulate flow-down and flow-up terms and conditions between markets and supplier agreements when procuring goods and services
  • Apply government requirements; understand the use of government regulations as they apply to procurement and contracting processes.
  • Maintain effective and relevant import/export activities and support in relation to the category purchasing and distribution requirements
  • Communicate with import/export related authorities, internal and external customers in all relevant territories, as necessary to ensure efficient, positive and lawful relations and support
  • Engage with direct reports and wider Procurement team to enhance overall skill level, team effectiveness and build/maintain individual development plans as appropriate
  • Liaise with Director of Group Procurement and other members of the Procurement leadership team to deliver the wider Procurement transformation agenda



Academic Qualifications and Experience Required:


  • 5+ years’ experience within a Procurement environment. Experience of working within an International procurement team will be an advantage
  • A technical background would be valuable but not essential (Knowledge of Mobile & Fixed networks and Business Solutions)
  • Managed large CAPEX/ OPEX 3rd party relationships, strong Vendor and contract management skills
  • Ability to work in large cross functional virtual teams in cross cultural environments across the Procurement lifecycle
  • Knowledge of Procurement/Supply Chain systems, processes, best practice, policies and standards


Functional Skills:


  • Drive for results, sense of urgency, confidence, and passion for success are all attributes of the ideal candidate for this challenging and rewarding opportunity
  • Ability to make excellent presentations of the financial results to the senior management team
  • Able to constructively challenge both internal stakeholders and suppliers to drive the optimum outcomes for Digicel, leveraging both your domain experience and personal approach. Confidence to challenge current business thinking of requirements and how those requirements can be presented to Suppliers to Digicel’s advantage







This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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