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Change & Communication Manager

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Date: Feb 17, 2021

Location: Kingston, JM, WI

Company: Digicel

About Digicel

 

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

 

Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

 

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

 

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

 

Visit www.digicelgroup.com for more.

 

Change & Communication Manager

 

Primary objective of the job: 

Role supports readiness for Powered Finance go-live by helping prepare impacted populations to operate new processes & technologies. Enablement is through comms / training / other engagement activities
 

Main Duties and Responsibilities:

  • From the baseline Change Impact Assessments (CIAs) works with functional leads to reflect any late changes to solution design within these documents

  • Maintains existing ‘communications plan’ detailing all impacted communities vs. planned engagement to support readiness for go-live. Engagement (comms / events / training etc.) based upon CIA above

  • Drives delivery of the ‘communication plan’ working with Powered project team members to prepare relevant content for each event

  • Establishes mechanisms (feedback etc.) for monitoring the success of project communications and takes action against plans based on this feedback loop

  • Works with Group Comms team to ensure that Powered messaging fits within Digicel wide Comms frameworks. This includes managing approval by Group Comms of any ‘material’ comms (definition of material to be agreed with Group Comms)

  • Work with the training lead to ensure that planned training fits within a consistent engagement plan for each community

  • Engages with the expert user community to get input into & feedback on planned comms activity

  • As required provides support in managing team members including monitoring and advising on team performance and providing support to the project leadership to resolve problems

  • Supports programme leadership team in management of Senior Stakeholders (e.g. preparation of materials etc.)

  • Works with cutover teams to ensure Comms activity (e.g. business data freeze / reactive comms to any post go-live defects) are in place ready for go-live

  • Supports assessment of readiness for deployment with respect to Comms / engagement and inputs into the go / no-go decision

  • Post go-live supports problem management team in communicating status of stabilization issues

 

Academic qualifications and experience required:

  • 5+ years of experience in Change Management and Communication on large technology enabled functional transformation 
  • Bachelor’s degree in Communication, Business Administration or other relevant
  • Change Management experience
  • Ownership & delivery of Comms activity in a large multi-national business

 

 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


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