Compliance Lead - Investigations

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Compliance Manager is responsible for supporting the Head of Investigations and Concerns Management in the management and oversight of all aspects of the company’s investigations into compliance as well as the development, implementation and management of the Group’s compliance program. This role involves managing compliance activities, conducting investigations, monitoring compliance programs, and fostering a culture of ethical behavior and compliance throughout the organization.

Main Duties and Responsibilities:

•    Compliance Program Management:
o    Assist in the development, implementation, and maintenance of the company's compliance programs and policies
o    Monitor and ensure compliance with regulatory requirements and company policies
o    Conduct regular compliance audits and risk assessments to identify potential areas of vulnerability and risk
 
•    Investigations:
o    Conduct thorough and objective investigations into compliance-related concerns, including fraud,       
       misconduct,   and regulatory breaches
o    Conduct comprehensive investigations into HR-related concerns, including discrimination,    
      harassment, workplace   misconduct, and other policy violations
o    Collect and analyze evidence, interview relevant parties, and document findings
o    Prepare detailed investigation reports, present findings to senior management and relevant        
      stakeholders and   recommend corrective actions
o    Ensure investigations are conducted in compliance with company policies, legal requirements, and   
       best practices
 
•    Concerns Management:
o    Manage the intake and triage of compliance-related (including HR-related) concerns from   
       employees, customers, and   other stakeholders
o    Ensure concerns are addressed promptly and appropriately, maintaining confidentiality and  
      protecting whistleblowers
o    Track and monitor the resolution of concerns, identifying trends and patterns to inform risk  
       mitigation strategies
 
•    Collaboration and Communication:
o    Work closely with other relevant departments to ensure a coordinated approach to investigations
o    Provide guidance and support to management on handling and resolving compliance-related issues
o    Communicate effectively with stakeholders at all levels, providing clear and concise information on  
       investigation processes and outcomes
 
•    Training and Education:
o    Develop and deliver compliance training programs to employees at all levels of the organization
o    Ensure employees are aware of their responsibilities and the importance of compliance
o    Provide guidance and support to employees on compliance-related matters
 
•    Policy and Procedure Development:
o    Assist in the creation, review, and updating of compliance policies and procedures to ensure they  
      reflect current regulations and best practices
o    Ensure policies and procedures are effectively communicated and accessible to all employees
 
•    Reporting and Documentation:
o    Maintain accurate and up-to-date records of compliance activities, investigations, and concerns
       management
o    Prepare regular reports on compliance activities and findings for the Head of Investigations and 

Concerns Management
o    Support the preparation of reports for senior management and regulatory authorities as required

Academic Qualifications and Experience Required:

•    Bachelor’s degree in Law, Human Resources, Finance, or a related field
•    Professional certification in compliance (e.g., CCEP, CFE, CAMS) is preferred
•    Minimum of 5 years of experience in compliance, investigations, or a related field
•    Strong knowledge of regulatory requirements and best practices in compliance management
•    Excellent analytical, investigative, and problem-solving skills
•    Strong written and verbal communication skills
•    Ability to handle sensitive and confidential information with discretion
•    Proficiency in using compliance and case management software

Functional Skills

•    Integrity and ethical judgment
•    Attention to detail and accuracy
•    Strong organizational and project management skills
•    Ability to work independently and as part of a team
•    Effective time management and ability to meet deadlines
•    Interpersonal skills and ability to build relationships

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.