Consumer Administrator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Consumer Administrator

We are seeking a highly organized and detailed oriented Consumer Administrator who will provide financial, procurement, administrative, and operational support to the Consumer Business.

About this Role

Under the leadership of the General Manager- Consumer Mobile and Digicel+. The incumbent will have a direct focus on enabling sales execution, protecting revenue opportunities, improving sales productivity, and driving cost efficiency.

Role Scope

Financial Administration and Cost Management

• Co-manage weekly Spend Control Tower submissions to ensure accurate expenditure reporting, budget visibility, and effective cost control.
• Monitor achievement against sales targets and identify performance gaps.
• Prepare and manage purchase orders, invoices, vendor payments, and procurement activities to ensure the timely availability of goods and services that enable Consumer sales execution and directly support revenue generation
• Review and negotiate vendor quotations, pricing, and commercial terms to optimize costs, maximize value, and ensure timely delivery of quality resources that support sales and revenue generation.
• Monitor procurement and vendor activities to minimize delays that could disrupt sales execution or result in missed revenue opportunities.
• Monitor departmental expenditures and maintain accurate records to support financial reporting and budget tracking.
• Maintain and update departmental trackers, contracts, business documents, and administrative records.

Sales Operations Support

• Coordinate business travel, accommodation, transportation, and related expense requests for General Manager & sales team members travelling to execute field sales activities. 
• Support the planning and execution of sales initiatives, promotional activities, meetings, and events. 
• Coordinate departmental supplies and operational requirements to ensure uninterrupted sales activities. 
• Facilitate the timely distribution of phones, SIM cards, promotional materials, and other sales-related resources.
• Schedule departmental meetings and coordinate meeting logistics. 
• Accurately record, prepare, and distribute meeting minutes.

Retail & Dealer Channel Support 

• Coordinate the execution of commercial initiatives that drive subscriber growth, broadband uptake, handset sales, and digital product adoption. 
• Escalate risks that could delay or negatively impact revenue delivery. 
• Act as the operational liaison between Consumer leadership and dealer partners. 
• Ensure dealers receive timely updates on promotions, initiatives, and execution requirements. 

Qualifications & Experience

• Associate Degree in Business Administration, Management, Marketing, Finance, or related field preferred. 
• 2–4years experience in administration, sales support, operations, retail, telecommunications, or a related commercial environment. 
• Strong organizational and coordination skills. 
• Good understanding of sales operations and commercial processes. 
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint. 
• Strong communication, stakeholder management, and follow-up skills. 
• Ability to manage multiple priorities in a fast-paced, target-driven environment. 
• Strong attention to detail and ability to maintain accurate records and trackers. 
• Demonstrated ability to identify operational issues and drive solutions. 

Technical & Functional Skills

•  Strong organizational and planning skills. 
•   Excellent written and verbal communication skills. 
•   High attention to detail and accuracy. 
•   Strong financial and administrative acumen. 
•   Effective stakeholders and relationship management. 
•   Ability to coordinate multiple priorities simultaneously. 
•   Strong problem-solving and decision-making skills. 
•   Results-oriented with a proactive approach. 
•   Ability to work independently and under tight deadlines. 
•   Customer and service-oriented mindset.

Interested applicants are encouraged to apply on or before Sunday, September 27, 2026

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.