Consumer Bearer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Device Collection and Asset Recovery

The Device Collection Bearer is a field-based role responsible for the timely collection of customer-premises equipment (CPE) from residential customer locations. The bearer serves as the primary point of contact between the organisation and its customers during the device recovery process, ensuring a professional, courteous, and efficient experience at every interaction.

The role requires daily scheduling confirmation with customers, site visits, physical collection of devices, accurate job status reporting, and the secure delivery of all recovered equipment to the designated warehouse facility. Devices handled include Modems, Set Top Boxes (STBs), Wi-Fi Extender units, Remote Controls, and Power Supply Adapters.

The Device Collection Bearer plays a vital role in supporting the company's asset recovery programme, reducing equipment loss, and contributing to the overall efficiency of the device refurbishment and redeployment cycle.

Customer Contact & Scheduling Confirmation

•    Review and confirm the daily collection schedule assigned by dispatch team each morning before commencing field operations.
•    Contact each customer on the daily job list via mobile phone, or approved communication channels to confirm appointment times and collection readiness.
•    Clearly communicate the purpose of the visit, the devices to be collected, and any preparation required by the customer (e.g. unplugging devices, locating remote controls and adapters).
•    Reschedule or escalate appointments where customers are unavailable, uncontactable, or unwilling to proceed, in accordance with company procedures.
•    Maintain a professional and courteous tone in all customer interactions, representing the company brand positively at all times.
•    Update all contact attempts, confirmations, and schedule changes in the designated field management system or job tracking tool.
•    Notify the supervisor promptly of any scheduling conflicts, cancellations, or customer disputes that may affect the day's collection targets.

Device Collection

•    Collect all assigned devices from customer locations, including Modems, Set Top Boxes, Wi-Fi Mesh units, Remote Controls, and Power Supply Adapters.
•    Ensure all associated accessories are collected together with their primary device (e.g. power adapters with modems, remotes with set top boxes).
•    Handle all devices with care to prevent damage during transit, using protective bags, pouches, or padding.
•    Secure all collected equipment safely in the designated compartment of the company vehicle before departing a customer location.
•    Obtain a proof of collection (customer signature or digital acknowledgement) for every completed collection job.
•    Transport all devices collected during the field shift to the designated warehouse or collection location by the stipulated cut-off time each day.

Qualification & Experience

• • Minimum: High School Diploma or equivalent qualification.
• •  A valid driver's licence is mandatory.
• •  Prior experience in field collections, courier or customer-facing role is an asset.
• • Basic knowledge of Telecommunication equipment is an advantage.
• • Strong communication skills with the ability to interact professionally with diverse customers.
• • Good organisational skills with the ability to manage multiple job assignments and prioritise tasks effectively.
• •  Basic computer literacy for use of mobile field apps, job sheets, and communication tools.
• •  High level of honesty, integrity, and accountability in handling company and customer property.
• • Ability to work independently with minimal supervision in a fast-paced, target-driven environment.
• •  Good time management skills to meet daily collection targets and appointment schedule.
• •  Ability to remain calm, professional, and solution-focused when dealing with difficult or uncooperative customers.
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Interested Applicant should submit their resumes by click the link to apply

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DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.