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Credit and Collection specialist

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Date: Jan 18, 2023

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


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JOB TITLE: Credit and Collection Specialist



REPORTS TO (TITLE):  Credit and Collection Analyst

Primary objective of the job:

An Exciting and challenging opportunity for an experienced professional who thrives in a fast pacing environment, likes the thrill of chase and enjoys interaction with multiple groups and does not stop until achieves tangible results. Collect outstanding debt from Digicel customers in a professional manner, reduce aging receivables based on set targets and maintain a clean ledger.

Number of persons managed/supervised and their positions:


Main Duties and Responsibilities: 



Relationship Management: starts with internal stakeholders by building strong and effective relationships between the O2C team with the Sales teams - educating them on the need for risk management in the context of the Digicel business and achieving the right balance between making a sale and collecting the cash. Work closely with the Customer Service teams to ensure that improvement made (either driven by CS or O2C) are optimum for Digicel as a whole.  Maintain an extensive internal (e.g. with business units and shared service centre) and external relationship with corporate customers.


Debtor management: Own the debtor’s ledger for the designated portfolio. Ensure that sound risk advice is in place, based on accurate assessments, is followed, taking into account both internal & external factors and objectives. Ensure that policy and procedures of Digicel are followed. Provide a real focus in ensuring that the debtors ledger is appropriately maintained - credits are applied, reconciliations are up to date and that write-offs/escheatment are part of the monthly cycle of activities. Ensure that the control framework is adhered to. Drive resolution of internal and externally raised issues and disputes relating to his/her portfolio. In short, Reduce aging Debt and maintain a clean Ledger based on given targets and drives for results.


Reporting: Ensure adequate reporting is in place and in line with the supervisor’s guidelines to showcase the ledger activities and collection efforts.


Collaboration & Teamwork: Be fully committed to the achievement of the finance objectives moving forward. Actively engage and partner with Sales, Customer/Account Support/Shared Service Centre to drive performance within the region, and align on common objectives and targets. Ensure that he/she performs against agreed objectives and targets.


Connects Digicel to outside world: Regularly connects with customers to gather feedback on current activities and relationship with business. Uses knowledge and feedback from a customer perspective to improve the team’s service/ product.
Encourages internal stakeholders to respond quickly to customer needs and concerns. 


Builds Relationships: Establishes rapport with others on the team and across teams.
Works effectively with others to get work done. Handles difficult situations, minimising conflict. Treats all individuals with respect.







Academic qualifications and experience required for job:



Qualifications, knowledge & experience: Academic, vocational or professional qualifications and experience required for the job.


A B.Sc. Degree or equivalent


Basic knowledge of accounting


Experience in working in a high paced collection environment /previous experience in utility industry is a pre


Problem Solving Skills


Functional Skills:


Detailed and meticulous


Target oriented

Excellent analytical Skills

Problem Solving Skills


Internal/External contacts:



Team lead Collection, Manager collection, cash app team SSC, Customers, Sales representatives. IT team.

Authority: (those task in which there is total control and autonomy in execution – e.g. approving vouchers, signing cheques, delegating task.) Please state limits where possible.



Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.

  • Exceedingly fast paced, exhilarating and challenging with significant growth potential
  • Predominantly 8am – 5pm; may be required to work outside the set work hours to meet monthly deadlines where necessary  


Key Performance Indicators:

          Assigned target shared by manager 

Authorized Signature:


Line Manager _______________________________  Date __________________________



 Employee: ____________________________   Date:  ______________________












This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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