Credit and Collections Specialist

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Credit & Collection Specialist

Digicel is seeking a target driven Credit & Collection Specialist who thrives in a fast-pacing environment. The ideal candidate is customer-oriented, resilient, and energized by delivering measurable results while collaborating with cross-functional teams. This role is responsible for managing and recovering outstanding customer debt in a professional and respectful manner, reducing aged receivables in line with established targets, and maintaining the integrity of the accounts receivable ledger.

About this Role

Working closely with cross-functional teams the incumbent will leverage strong negotiation, analytical, and relationship management skills to optimize cash collections, support business performance, and contribute to exceptional customer experience.

Role Scope

Key Deliverables

• Manage the end-to-end collection of outstanding customer debt by engaging internal and external stakeholders professionally and effectively, while maintaining positive customer relationships.
• Drive the reduction of aged receivables by executing targeted collection strategies to consistently achieving established performance and recovery targets.
• Maintain the accuracy and integrity of the accounts receivable ledger by promptly resolving outstanding balances, reconciling customer accounts, and ensuring the timely clearance of receivables.
• Prepare and analyze weekly collections and aging reports, providing actionable insights, highlighting key trends to informed decision-making for cash recovery performance.

Relationship Management

• Build and maintain strong relationships with Sales, Customer Service, and other key stakeholders to support effective Order-to-Cash (O2C) operations.
• Promote sound credit and risk management practices by balancing sales growth objectives with timely cash collection and receivables management.
• Collaborate cross-functionally to identify, implement, and optimize process improvements that enhance customer experience and operational efficiency.
• Manage relationships with corporate customers and internal business partners to proactively resolve account issues, disputes, and payment delays.
• Drive collections performance and support cash flow objectives through stakeholder engagement, issue resolution, and effective account management.

Debt Management

• Manage and optimize the assigned debtor portfolio by driving timely collections, reducing aged receivables, and ensuring achievement of cash recovery targets.
• Maintain the accuracy and integrity of the accounts receivable ledger through reconciliations, application of credits, resolution of disputes, and execution of write-offs in accordance with company policies.
• Provide sound credit risk management and governance by ensuring compliance with Digicel's policies, procedures, and control framework while proactively identifying and mitigating collection risks.

Reporting

• Prepare and deliver timely, accurate, and insightful reports on receivables performance, ledger health, collection activities, and aged debt in accordance with management requirements.
• Maintain robust reporting processes that provide clear visibility into portfolio performance, collection efforts, risk exposure, and account resolution activities.

External Liaison       

• Engage proactively with customers to gather feedback, strengthen business relationships, and identify opportunities to enhance service delivery and customer experience.
• Drive responsiveness across internal stakeholders by advocating for customer needs, facilitating timely issue resolution, and promoting continuous service improvement

Experience & Qualifications 

• Bachelor’s degree in accounting or equivalent professional qualification.
• 1-2 years credit and collections experience.
• Basic knowledge of accounting principles and accounts receivable management.
• Experience working in a fast-paced collection, credit control, or receivables environment.
• Previous experience within the telecommunications, utilities, or related industry would be an asset.
• Strong problem-solving and decision-making capabilities.

Interested applicants are encouraged to apply on or before Tuesday, October 20th, 2026

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.