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Data Analyst

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Date: Nov 21, 2021

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Primary objective of the job:


Provide analysis into business performance, profitable growth and business innovation by applying cutting edge analysis, machine learning and AI technology. Conttribute to data projects that lead to improved financial performance, customer satisfaction and operational efficiency; Play a key role in developing and delivering the reporting and data insight to the business.


Main Duties and Responsibilities:


  • Assist in development of models to predict customer behaviour and business events through to financial impacts;
  • Aid in presenting results to various business partners (Group, Markets & Verticals)
    techniques, and technologies.
  • Contributing to data analysis & science projects to deliver innovative technical solutions to solve problems and improve business outcomes;
  • Participating in the design and development of machine learning/statistical models and ensure best performance;
  • Working closely with technology to deploy models in production both in real time and in batch process and systematically track model performance;
  • Assist in engagement with key business stakeholders in discussion on business strategies and opportunities;
  • Building strong working relationships and developing deep partnership with the business;
  •  Acting as a subject matter expert on machine learning and predictive modelling;
  • Driving technical innovation through active research and applications of new theories,


Academic qualifications and experience required:


  • Bachelor degree in Computer Science or any other related field
  • Three - Five (3-5) years relevant working experience
  • Relevant experience in practicing machine learning and data science in business
  • Previous experience in leading data science projects and delivering from end to end
  • Previous experience in data management and data analysis in relational databases and in the latest 3rd party data analytics software
  • Previous experience with multiple AI/ML algorithms
  • Quantitative knowledge and skills, training in math and statistics preferrable
  • Excellent problem solving and critical thinking capabilities
  • Excellent written and verbal communication skills


Functional skills and abilities:


  • Focus on improving performance and predictability, must like the science of analytics
  • Developing resolutions to complex problems, using sharp judgment to develop methods, techniques, and evaluation criteria to enable delivery of solutions that make a big impact
  • Ability to communicate technical information to non-technical audiences
  • Collaborative nature to share knowledge with peers
























This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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