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Database Administrator

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Date: Jun 3, 2021

Location: Kingston, JM, WI

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Job Summary:

As the Database Administrator (DBA), you will be responsible for the day to day administration of both the Microsoft SQL and Oracle database estates, and to maintain a 99.99% uptime availability; support applications and data warehouse teams to deliver projects in a timely manner, and provide the best services including monitoring, patching and other planned activities including azure cloud migrations assistance as required.

To be successful at this role, you must be capable of managing very large databases with full knowledge of data life cycle management; additionally, you will have experience in managing patching and version control across the entire database estates; also, you must be capable of providing guidance on database design, implementation strategies, as well as provide appropriate and timely communications to all stakeholders.


Main Duties and Responsibilities:

  • Provide Installation, configuration and upgrading of Microsoft SQL and Oracle server software and related products and tools.
  • Support the database needs in accordance with best practices and in keeping with internal database management policies and procedures and guidelines.
  • Implement and maintain database security by managing the users, roles and privileges.
  • Setup and maintain documentation and standards
  • Perform general technical troubleshooting and give consultation to development teams
  • Engage both Microsoft and Oracle for escalated vendor technical support as required.
  • Manage database Patch Management and Version Control
  • Establish specific monitoring alerts based on performance metrics thresholds as well as general alerts based on applications requirements and best practices.
  • Examine alert/error logs to manage and remediate alert conditions.
  • Monitor query plan changes and recommend optimization opportunities.
  • Liaise with applications manager(s) to coordinate routine patching needs, including ensuring that rollbacks are completed should the patch not complete successfully.
  • Achieve and established key performance indicators (KPI) metrics weekly and monthly
  • Take corrective actions to remediate issues identified by application managers.
  • Update operations logs where applicable.
  • Work as part of a team and provide 7x24 support when required


Academic qualifications and experience required for job:

  • Bachelor's Degree in Computer Science or related field
  • Three years’ experience in database administration
  • Experience with SQL Server Extended Events is highly is required
  • Experience with SQL Server Management Studio (SSMS) XEvent Profiler is required
  • Experience with Oracle’s Automatic Database Diagnostics Monitor (ADDM) is required
  • Experience with Oracle’s Enterprise Manager is required
  • Oracle Certified Professional or Oracle RAC Administrator is highly desirable
  • Microsoft SQL Certification is highly desirable
  • Proficiency in Oracle 10g/11g is highly desirable
  • Ability to make fast and logical decisions
  • Able to conduct research into issues and products as required
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to present ideas in both technical and user-friendly language
  • Proficiency in Office 365 products including Microsoft Teams is highly desirable

Job Segment: System Administrator, Database, Oracle, DBA, Computer Science, Technology