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Dealer Channel Administrator

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Date: May 12, 2022

Location: Kingston, JM, WI

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Primary objective of the job:

  • Holistic Administrative Support for all areas of the Sales & Distribution Department to ensure its efficiency, productivity and effectiveness.
  • Creative and thorough communication to both the Department and Dealer Channel, ensuring timeliness and accuracy. 
  • Accurate generation of sales reports for comparison against targets, and timely delivery to relevant stakeholders.
  • Comprehensive online support for Department and Dealer Channel.

Main Duties and Responsibilities: 

  • Creatively communicate promotional bulletins to all Dealers; including, but not limited to, Sales Promotions, Incentives and Price Changes.
  • Closely monitor all Dealer Communication and Dealer Support mailboxes and respond to/escalate Dealer queries as necessary.
  • Maintenance of Dealer Extranet through the timely upload of bulletins and the creation/ deactivation of Sales Professionals’ user profiles as directed.
  • Tracking and filing of all Dealer documents/correspondences and updating individual Dealer folders on shared drive as required.
  • Regular update of Dealer Contact Groups to facilitate joiners and leavers.
  • Accurate generation of monthly actuals vs targets and other sales reports as required.
  • Completion and submission of Department Commission & Overtime statements to all pertinent stakeholders for review and processing, ensuring stipulated deadlines are observed.
  • Monthly completion and circulation of employee absence schedule to Department Managers and Supervisors.
  • Submission of, or provision of guidance for, expense claims, petty cash and other forms, for timely processing by the Finance Team.
  • Generation of Purchase Orders to support all proposed purchases.
  • Receipting and submission of Department invoices to facilitate timely vendor payments.
  • Preparation and distribution of credit allotment for Travelling officers when due.
  • Ensure smooth and efficient operation of the Department by maintaining adequate stationery supply.
  • Other duties as assigned or as may be necessary from time to time.

Academic qualifications and experience required for job:

  • Diploma in Secretarial Studies
  • Intermediate in Microsoft Word, Excel, PowerPoint and Outlook
  • Training for Administrators

Knowledge, Skills and Abilities required:

  • Excellent knowledge of Excel
  • Excellent writing & communication skills
  • Detail oriented
  • Excellent Interpersonal Skills
  • Ability to work efficiently under pressure




This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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