Digicel + Field Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary Objective Of The Job

The Digicel+ Field Engineer is responsible for the high-quality delivery of the FTTH-GPON and LTE-TDD services to residential and business customers. This requires a heavy field presence and supervision of our suppliers/contractors to ensure they meet the company standard outlined the perfect installation manual for installation and fault repairs activities.

Main Duties And Responsibilities

• Conduct quality control checks on technician’s work and document any deviations
• Audit/inspect installations and fault repairs jobs according to the perfect install quality manual.
• Make continuous recommendations and suggestions for additional quality improvement and installation efficiencies
• Deliver professional and concise customer education
• Perform in-house fault repairs for residential and business customers
• Perform Site Surveys as requested
• Analyses material performance and makes recommendation as needed.
• Expect to access both overhead and underground network infrastructure.
• General Field Surveillance of area with high fault rate to reduce faults.
• Produce monthly status reports
• Expect to perform testing of fibre utilizing, Power Meter and various other testing equipment
• Performs and/or manages special projects as assigned.
• Assume additional responsibilities as necessary
• Maintain safe working habits and conditions according to regulations and policies of the company

Academic Qualifications And Experience Required

• Associate degree or an equivalent qualification in Electrical, Electronics or Engineering
• 3-5 years of experience of delivering In-Premises services to homes or businesses
• Experience in customer facing environment, preferably from the telecoms industry
• Ability to work alone as well as in a strong team environment
• Knowledge of the standards, materials, techniques and equipment used in service installation
• Possess a valid driver’s license and meet the company’s insurance carrier’s criteria for coverage under the company’s insurance policy

Functional Skills

• Demonstrated effective verbal and written communications skills
• Ability to multi-task and deliver against competing priorities
• Customer service skills and/or strong interpersonal skills
• Excellent use of PC skills including Micro-Soft suite
• Highly motivated with a positive attitude and result-oriented approach to work
• Attentive to detail
• Confidentiality and trustworthiness.
• Initiative and resourcefulness in the conduct of duties.
• Ability to relate to a diverse working environment.
• Supervisory Skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.