Digicel + Operations Team - Sales

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary Objective of the Job:

D+ Inventory Operative

• Learn Inventory Management Basics: Gain understanding and proficiency in maintaining accurate records of telecommunications equipment and materials.
• Familiarize with Inventory Systems: Learn to utilize inventory systems effectively and provide support to team members.
• Collaborate with Team: Work with various departments to understand inventory needs and challenges.
• Ensure Compliance Awareness: Familiarize with company policies and regulations related to inventory management.
• Support Team Learning: Participate in training and development activities to enhance team performance

Primary Objective of the Job:

Service Delivery Agent

• To process all service requests using information from various sources, ensuring accuracy and completion.
• Accurately process service applications for all DIGICEL H&E customers and make any updates/changes, discounts, costs, to customer records when required on the related systems, e.g. TCRM.
• Provide support to internal support teams as it relates to customer queries and service requests within given guidelines