Digicel + Regional Training Specialist

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

• The objective of the role is to address training needs, design and deliver training programs to new and existing employees, and evaluate its effectiveness in line with company goals
• Create training plans, develop instructional materials, and ensure employees' growth aligns with company goals

Main Duties and Responsibilities:

Strategic Profile:

• Collaborate with subject matter experts and department managers to identify training needs and develop relevant content for staff/teams
• Design and deliver engaging, interactive, and effective training sessions using various formats, including classroom and virtual, while ensuring they align with company goals and objectives of the Sales Academy/CoE
• Participate in the launch of new product releases and design training materials to train staff
• Keep abreast of all product and technical areas within the business to stay in tune with changes
• Develop and implement comprehensive training programs for employees across various channels, focused on improving sales skills and overall job performance
• Review and design supporting documents/materials and maintain the central training library
• Utilize existing playbook and recommend updates based on business needs
• To keep abreast of trends and market changes and ensure that all training material and content is up to date with industry best practices
• To ensure Training content is updated on a regular basis, including the capture of changes and new implementations and ensure all D+ Markets are working with the correct versions (this should include updates to Training Facilitator Guides)
• To liaise with department Sales Leads to ensure that all resources are intact to facilitate each training session
• To provide feedback to the Sales Performance Manager on any area in need of improvement and/or opportunities for training
• Collaborate with regional teams to ensure proper on-boarding and integration of new hires, conducting training sessions, and providing support as needed
• To produce other training related materials and presentations as needed for the CoE Sales Academy
• Travel within the Caribbean region to deliver training programs and support regional teams
• Any other duties assigned by the line manager

Academic Qualifications and Experience Required:

• Associate Degree or College Diploma in Training/Education from an accredited institution or any equivalent qualification
• Minimum requirement of advanced computer skills
• Over 5 years proven work experience in a similar role in BPO or Telecommunications industry, with demonstrated success
• Over 3 years previous experience in a BPO sales environment
• Excellent oratorical delivery and presentation skills
• Sound knowledge of technology associated with training e.g. Projectors, Monitors, Tablets, and Conference Systems etc
• Knowledge of instructional design principles and adult learning theory
• Exceptional presentation and facilitation skills, with the ability to engage and motivate learners

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/written)
• Flexible and quick-thinking skills
• Must be customer oriented
• Ability to rapidly learn new tools and understand different environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.