Digital Account Manager

Job Profile: Digital Account Manager

Primary Objectives of the Job:

• Drive revenue growth in Jamaica by selling Digicel Business Digital Media and Customer Engagement solutions, including Google and Programmatic Advertising, Social Media Advertising, Creative Services, and Omni-Channel Messaging
• The role is responsible for acquiring new business, expanding existing accounts, and positioning Digicel Business as a strategic digital partner. 

Main Duties and Responsibilities:

Revenue & Growth

• Deliver assigned monthly and annual digital revenue targets.
• Prospect, develop, and close new business across priority sectors.
• Grow existing accounts through structured account planning and cross-sell initiatives.
• Maintain strong pipeline coverage to achieve targets.

Consultative Selling & Account Leadership

• Lead client discovery sessions and develop tailored digital advertising and customer engagement solutions.
• Present clear, outcome-driven proposals and negotiate commercial terms.
• Act as the primary commercial contact for assigned accounts, managing renewals and expansion opportunities.

Execution & Performance Management

• Collaborate with internal teams to ensure seamless campaign delivery.
• Monitor campaign performance and lead optimization and review discussions with clients.
• Resolve client issues promptly to protect long-term relationships.

Forecasting & Market Development

• Maintain accurate pipeline and forecasting in Salesforce.
• Provide weekly forecasts and monthly performance updates.
• Build senior-level relationships and represent Trend Media at key industry engagements.
• Contribute market insights to support product and solution development.

Academic qualifications and experience required:

• Minimum of a First (1st) degree in Business, Marketing or Science (or equivalent professional qualification).
• 2-3 years’ experience in sales and advertising
• 2-3 years of customer service experience
• Must be highly organized with strong attention to details and results driven.
• Requires good verbal, written and interpersonal communication skills.
• Must be able to work with a variety of software packages, which include but are not limited to MS Word, Excel, PowerPoint etc.
• Proficiency in Power point and excel is key.
• Experience in and with digital media sales and /or digital TV would be considered an asset.

Functional Skills:

• Strong commitment to sales excellence and customer service.
• Ability to work effectively across cross-functional teams.
• Self-driven, organized, detail-oriented, and able to lead others.
• Confident presenter with the ability to simplify complex solutions.
• Able to work in a fast-paced environment with shifting priorities.
• Creative, resourceful, resilient, and solutions focused.
• Strong team player.