Enterprise Account Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Enterprise Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our Mobile and ICT solutions to a set of named Enterprise and Government customers. They serve as the liaison between Digicel and our client to ensure our customers’ requirements are met and they will maintain good business relationships by means of trust and integrity, along with excellent interpersonal skills and relationship management.
Each of the named accounts the Enterprise Account Manager works in will have a named Service Manager to support the customer’s needs. The Service Manager is responsible for day to day account management, the Enterprise Account Manager will support the Service Manager as appropriate to ensure Digicel provides the highest level of service to our customers.

Main Duties and Responsibilities:

• Drive new business acquisition while growing revenue within the existing customer base
• Maintain accurate forecasting and opportunity management within Salesforce
• Strengthen customer loyalty through proactive engagement and issue resolution
• Support contract renewals, retention initiatives, and long-term account growth
• Collaborate effectively with Service Management, Product, Presales, and Delivery teams to ensure successful solution implementation and customer satisfaction
• Accurate and timely sales forecasts
• Excellent verbal and written communication skills, including the ability to make presentations
• Establish productive and professional relationships with key personnel in assigned customer accounts
• Time management and prioritization skills to meet deadlines and close sales in a timely manner
• Coordinates the involvement of company personnel, including support, service, and management resources, to assist them in successfully securing new business revenue from their customer base
• To develop and maintain a deep understanding of Digicel portfolio of both Mobile and ICT solutions
• To maintain a high level of awareness of both local and market trends that could support new business development
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Meets their monthly sales quota from new and existing assigned customer base and provides accurate and timely sales forecasts

Academic Qualifications and Experience Required:

• A track record of high performance against quota
• Ability to demonstrate capability for solution-based complex sales
• At least 3 years’ experience in ICT and/or Telecoms Sales

Functional Skills:

• Highly motivated, charismatic, confident
• ICT subject matter expert
• Good communication skills both written and oral
• Excellent interpersonal skills
• Good negotiation skill
• Good Planning and Organizational Skills
• Excellent networking skills
• Being able to work under pressure and still maintain a high level of professionalism
• The ability to persuade and influence others at all levels
• Sound business acumen and high integrity

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.