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Enterprise Account Manager

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Date: Nov 24, 2021

Location: Kingston, JM, WI

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Primary Objective of the job:

The Enterprise Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Enterprise and Government customers.  They serve as the liaison between Digicel and our client to ensure our customers’ requirements are met and they will maintain good business relationships by means of trust and integrity, along with excellent interpersonal skills and relationship management. 

Each of the named accounts the Enterprise Account Manager works in will have a named Service Manager to support the customer’s needs.  The Service Manager is responsible for day to day account management, the Enterprise Account Manager will support the Service Manager as appropriate to ensure Digicel provides the highest level of service to our customers.


Main duties and Responsibilities:  



  • accurate and timely sales forecasts.
  • Excellent verbal and written communication skills, including the ability to make presentations.
  • Establish productive and professional relationships with key personnel in assigned customer accounts.
  • Time management and prioritization skills to meet deadlines and close sales in a timely manner.
  • Coordinates the involvement of company personnel, including support, service, and management resources, to assist them in successfully securing new business revenue from their customer base.
  • To develop and maintain a deep understanding of Digicel portfolio of both GSM and ICT solutions.
  • To maintain a high level of awareness of both local and market trends that could support new business development.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Meets their monthly sales quota from new and existing assigned customer base and provides accurate and timely sales forecasts.

Academic Qualification and Experience Needed for the Job:


  • A track record of high performance against quota
  • Ability to demonstrate capability for solution-based complex sales
  • At least 3 years’ experience in ICT and/or Telecoms Sales

Functional Skills:



  • Highly motivated, charismatic, confident
  • ICT subject matter expert
  • Good communication skills both written and oral
  • Excellent interpersonal skills
  • Good negotiation skills
  • Good Planning and Organizational Skills
  • Excellent networking skills
  • Being able to work under pressure and still maintain a high level of professionalism
  • The ability to persuade and influence others at all levels
  • Sound business acumen and high integrity


This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Account Manager, Telecom, Telecommunications, Business Development, Relationship Manager, Sales, Technology, Customer Service