FEET ON THE STREET (FOTS) AGENT

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Feet on the Street (FOTS) Agent

Own your Performance, own your Earning Potential, move ahead of the curve

About this Role

At Digicel, we are looking for energetic, people-focused individuals who aren't afraid to get out into their communities, start conversations, and help customers find the right mobile solutions for their needs.

As a FOTS Agent, you'll be on the front line of our business, connecting Jamaicans to the products and services that keep them connected every day. Whether it's signing up new customers, Selling Digicel Mobile products and services, which include Prepaid SIM Cards, Postpaid SIM Cards, Porting, Recharge and Devices

Role Scope

What You'll Be Doing

• Meeting customers in communities and neighborhoods across your assigned area.
• Promoting and selling Digicel mobile products and services, including SIM cards, mobile devices, postpaid plans, prepaid services, top-ups, and number porting.
• Building relationships with potential customers and converting opportunities into sales.
• Helping customers understand the products and services best suited their needs.
• Achieving and exceedingly daily, weekly, and monthly sales targets.
• Completing customer applications and sales documentation accurately.
• Maintaining accurate records of prospective customers and completed sales.
• Safeguarding company stock, devices, and cash collected during sales activities.
• Responding professionally to customer questions and concerns.
• Delivering outstanding customer experience with every interaction.

What We're Looking For

We're looking for someone who:

• Loves interacting with people and building relationships.
• Is confident, persuasive, and results oriented.
• Enjoy working in the field and engaging customers face-to-face.
• Can work independently while staying focused on targets.
• Has excellent communication and customer service skills.
• Is adaptable, proactive, and eager to learn.

Qualifications

• At least three (3) CSEC subjects, including English Language and Mathematics.
• Basic to intermediate computer skills.
• Previous experience in sales, customer service, retail, or direct marketing would be an asset.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.