FOTS Agent

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Summary/Objectives

• Selling Digicel Mobile product and services, which includes Prepaid SIM Cards, Postpaid SIM Cards, Porting, Recharge and Devices

Main Duties and Responsibilities:

• Identify and execute strategic sales activities geared at increasing Digicel’s customer base
• Maintain and account for stock of devices and cash collected during sales visits
• Accurately record prospect info and maintain listing
• Accurately record/receipt customer orders and application forms
• Achieve sales objectives while providing the highest level of customer satisfaction
• Utilize sales experience to actively engage with customers, build rapport and effectively promote products to drive sales.
• Meet and exceed daily, weekly, monthly targets.
• Required to visit households in assigned region to promote and sell products and services
• Provide relevant responses to customers’ concerns, service requests based on actual facts related to the company’s products or services

Academic qualifications:

• Minimum of three (3) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and Mathematics.
• Minimum requirement of intermediate computer skills

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Flexible and quick-thinking
• Previous sales experience, with demonstrated success
• Sound knowledge of the Internet
• Must be customer oriented
• Ability to rapidly learn new tools and understand customers’ environments