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Finance Process Lead (Billing System)

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Date: Jun 20, 2022

Location: Kingston, JM, WI

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.



Primary objective of the job: 

This role will lead the definition and implementation of the end to end Finance related processes included in, and impacted by, the billing transformation. This role will be accountable and responsible for the definition of the accounting and finance process requirements of the new billing system, their subsequent testing and then managing the change management and cutover including training in these processes. This role will also act as the Global Process Owner (GPO) for Finance Billing Systems.



Main Duties and Responsibilities:

  • Provision and testing of accounting requirements for billing with the billing system team
  • Provision and testing of the business processes relating to the SSC and wider Finance teams
  • Rollout of Finance related processes to the SSC and wider Finance teams
  • Accountable with the software vendor for defining the system requirements relating to accounting and finance processes
  • Accountable with the SSC team and wider Finance for defining the business processes relating to the new billing system
  • Accountable for completion of successful User Acceptance Testing (UAT) of system and process implementations relating to Finance
  • Accountable for the completion of the rollout of new systems and processes relating to Finance



Qualifications, knowledge & experience:

  • In-depth knowledge and experience of Telecoms billing processes & systems
  • In-depth knowledge and experience of Telecoms billing accounting events
  • In depth understanding of Finance billing related processes
  • Experience of systems and process change implementations in a Telecoms environment



Functional skills and abilities:

  • Strong communication and organisational skills
  • Experience in the specification of system and process requirements
  • Experience in the specification of test scenarios and scripts for systems implementations





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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