GIS Technician

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Join our Field Operations team as a GIS Technician and play a critical role in supporting customer installations, network expansion projects, and the ongoing development of our fiber and telecommunications infrastructure.

About this Role

In this role, you'll work closely with engineers, technicians, sales teams, and project stakeholders to ensure network data accuracy, seamless customer activations, and efficient delivery of GIS-related solutions.

Role Scope

Network & GIS Operations

• Provide real-time GIS support for customer installations and field technicians.
• Troubleshoot GIS-related system issues and resolve network mapping discrepancies.
• Process customer order re-raises and installation support requests.
• Perform customer address updates, network re-associations, and infrastructure corrections.
• Coordinate and audit Fibre Access Terminal (FAT) activities and assignments.
• Generate FAT port assignment reports for field technicians.

Network Design & Mapping

• Develop and maintain accurate FTTx (Fibre-to-the-X) network maps, records, and infrastructure documentation.
• Support the design and expansion of fibre networks for both greenfield (new build) and brownfield (existing infrastructure enhancement) projects.
• Configure and connect FATs (Fibre Access Terminals), FDTs (Fibre Distribution Terminals), and TDD-LTE (Time Division Duplex Long-Term Evolution) network elements.
• Support Design Change Requests (DCRs), network build releases, and special projects by ensuring GIS records accurately reflect network changes.
• Maintain network data integrity across GIS platforms while validating connectivity records, schematics, and telecommunications infrastructure layouts.

Reporting & Project Support

• Prepare and maintain daily operational reports.
• Support project delivery through accurate GIS documentation and data management.
• Collaborate with internal teams to meet installation timelines and service commitments.

Our Ideal Candidate

• Effective Communicator in both written and Oral methods.
• Detail-oriented and methodical.
• Collaborative mindset with a strong commitment to the goals of the team.
• Have strong analytical and troubleshooting skills, with the ability to identify and resolve mapping, connectivity, and network data issues.
• Thrive in a collaborative environment, working closely with engineers, field technicians, sales teams, and project stakeholders.
• Display a customer-focused mindset and the ability to provide real-time support in a high-volume operational setting.

Qualifications & Experience

• Minimum of an associate degree in Geographic Information Systems (GIS), Geomatics, Surveying, Computer Science, Telecommunications, Engineering Technology, or a related technical discipline.
• 1-3 years' experience working with GIS applications, preferably ESRI ArcGIS and telecommunications network mapping systems

• GIS experience (ESRI ArcGIS and Ericsson Network Engineer Map Based GIS preferred).
• Working knowledge on Mapping of underground and aerial telecommunication infrastructure.
• Working knowledge on Telecommunication network and connectivity infrastructure.
• Must be able to read and understand underground/aerial schematic diagram, telecommunication
• network connectivity and Circuit Layout Records.
• Analytical Skills - The ability to solve problems using the GIS suite of tools.

Interested applicants are encouraged to apply on or before Sunday, September 20, 2026

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.