GNOC Engineer

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Date: May 22, 2023

Location: Kingston, JM

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.



Primary objective of the job: 


The GNOC Engineer supports the delivery of NOC services to the customers of the Global Network Operations Center. The GNOC Engineer ensures that established processes are executed through review, oversight and reporting of results against established KPIs.


Main Duties and Responsibilities:


The GNOC Engineer:


  • Monitor adherence to the process by the respective GNOC sections
  • Monitor SLAs and KPIs for breaches and inefficiencies
  • Analyze GNOC performance against established SLAs and KPIs
  • Review breaches and provide recommendation for improvement
  • Prepares reports for the Market governance meetings
  • Engage Market Operations to review GNOC performance
  • Follow up with market on open actions
  • Review and enhance processes


Academic Qualifications and Experience Required:


  • Bachelor’s degree in Electrical/Electronics/Telecommunication/IT Engineering or an equivalent combination of education and experience
  • More than 1 year experience in telecom industry or  Network Operation environment
  • Working Knowledge of ITIL Framework


Functional Skills:


  • Ability to demonstrate a high level of verbal and written English
  • Proficient at producing and presenting reports
  • Excellent interpersonal skills and ability to communicate effectively.
  • Proactive and able to use initiative
  • Ability to develop strong relationships within the company.
  • Attention to detail
  • Process oriented
  • Ability to demonstrate innovation and creativity.
  • Able to work under pressure, in a fast paced and challenging environment
  • Team Player






This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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